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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel seems nice at first glance due to its modern look, cheap-ish price, seemingly clean look at first glance, and pet friendly policy. However there are a few issues. The number one issue was the the staff/hotel did not provide adequate essentials for guests. There were two of us and we each got one towel, a single roll of toilet paper for the restroom and there was never anyone around who we could give our provided but quickly filled trash bags to. Our stay was for five nights. I phoned in and asked if we could have ... read more
Business response:
Thank you for your review of our hotel. I apologize if our policies were not explained at check in or not available when you booked. Being an extended stay hotel we only offer stay over service bi weekly for no charge, however we do charge a nominal fee to have someone offer you service outside of those days. We do provide guests with extra liners in the room and at desk, and let them know that they can dispose of it at the dumpster. I apologize for any odor issue in your room, as you said we are a new hotel and this is not ... read more
No soap, smelled like smoke even though it was non-smoking as my allergies told me different.
Business response:
Thank you for your review of our hotel. I am so sorry to hear you did not have soap and we have addressed that issue. Our hotel is 100% non smoking inside and we charge a $250.00 fine for non compliance. Thank you again for your review.
B.Y.O.S. Booked this on Hotels.com, so I naturally figured it was a hotel. The first thing we noticed was there was only two (flat) pillows in total. We asked for two additional ones---never did get them. But the kicker was there was absolutely NO soap bars anywhere. I called down and was told that this is an extended stay hotel, therefore they do not supply this. We had to make a special trip out to get some.
Business response:
Thank you for taking the time to make us aware of the issue you experienced at our hotel. I am very sorry you were not provided with soap as this is standard for all of our rooms and I have already addressed this with the hotel. I also apologize we were not able to provide you with the extra pillows requested. This is not the service we are known for and we hope you will give us a second chance to exceed your expectations.
The door to the outside on the west side by our room did not open from the outside.We had to walk around the building !!!!They only put a tiny sample of shampoo in bathroom, no soap no extra anything.Says suites so we thought there would be cups , an ice machine and other normal suite type stuff.NOTHING, and the coffee maker in the lobby produces light brown water not coffee .
Business response:
Thank you for your review of your stay. I apologize for the door not working. I am sure that it was inconvenient to have to use entrances that were not as close to your room. I also apologize there was not soap in your room as this is not our standard and all rooms come with soap and two plastic cups. We will look into the coffee machine issue as most of our guest like our coffee and it should definitely not be brown water. We will take your feedback and use it to improve and again I am sorry you did not enjoy your stay.
Wow All bad They didn't have a key for me so they opened the door then when I went to sleep my boyfriend went for food and wouldn't let him back in saying my name don't match it goes on and on bad management
Business response:
I am sorry to hear about your key troubles. Our policy is we can not give a key to a guest unless they provide ID that matches registration for the safety of all of our guests. Thank you for your feedback.
Don't Stay Here Looked like newly released prisoners from the nearby jail or temporary housing for the homeless staying there. Dirty floors throughout. Upon checkin they had it in writing that they clean the rooms every two weeks...dust settling everywhere.
Business response:
I am sorry you did not enjoy your stay at our location. Thank you for your feedback we will use it to improve our services. Thank you for your feedback.
What surprised me the most is the wood floor is clearly not cleaned before I checked in, there are debris in multiple places from before. It has a strong detergent smell in the room and in the hallway. The staff are friendly and the location is good, very quiet.
Business response:
Thank you for your review and I am so sorry to hear that you had cleanliness and an odor issue in your room. I will share your feedback with the staff in order to prevent this issue moving forward. Thank you for letting us know and we hope you give us a second chance to exceed your expectations.
Brand new hotel on a downward spiral. This was the second time that I stayed at this practically new hotel. The first time I was given a room without working A/C but was given another room and the A/C worked well. The second stay went fine on the first evening until I was rudely awaken by so called restoration employees at 8am tossing and slamming hotel furniture, beating on the walls, slamming stair entrance doors, sounding like the walls were going to cave in, etc. I WAS ALSO NOT WARNED THAT RESTORATION PERSONNEL WOULD BE ... read more
Business response:
I am so sorry to hear about this experience. We have in fact had different workers in the hotel over the first weeks of this new year. I am disappointed to hear that this in any way disturbed you. They were here to make necessary repairs. I am also very concerned about the staff issues you experienced and will personally address with the GM and team. Thank you for making us aware of your situation.
The room was a great price, unfortunately not so clean and lacked a hairdryer, iron and ironing board. I'm not sure if it's normal but not a single pot, dish or utensil were in the kitchen. Thankfully the clerk offered plastic ware. There was no sugar available at the coffee station! 😨
Business response:
I am so sorry to hear that you experienced issues in your room. I am also sorry that at check in you were not made aware of our services offered. The rooms do not come equipped with dishes, however they do have the full kitchen. We have dishes that can be borrowed or sets purchased at the desk. I also apologize they did not make you aware that you could borrow irons, ironing boards and hair dryers at the front desk as these items are not in the room. Again I am sorry to hear of your less than great experience and we will wor... read more
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,733 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.