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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were clean but overall hotel was filthy, Elevators broken, no tv service
Below average. The condition of the first floor is unbearable. The fact that people stay with pets for a long time, don't clean after them, and the smell is horrendous. The carpet in the hallways is just nasty. Luckily, we stayed on the second floor, where the carpet was slightly better, but the smell was still there. The rooms also didn't ave ANY basic dishes, basic condiments. Never recommending this place to anyone for any reason.
Business response:
Dear Marina, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was impacted by the condition of the common areas and the overall atmosphere. Cleanliness and guest comfort are priorities, and your concerns have been shared with the appropriate teams for prompt review. Regarding kitchen amenities, these are available at the front desk and can be requested at no additional cost. We apologize if this was not communicated clearly. We regret any inconvenience and appreciate your feed... read more
Room was good but the halls smelled terrible. Tons of rats in the parking lot,we worried about them getting into our car.
Business response:
Dear Mitch, Thank you for sharing your feedback. We are glad to hear the room met your expectations, but we are genuinely sorry for the concerns you experienced during your stay. The issues you mentioned are being taken seriously and have been reported to the appropriate teams for immediate attention. Your comfort and peace of mind are of the utmost importance to us. We hope you’ll consider returning, giving us a chance to provide a significantly better experience. Sincerely, Hotel Management
Second time in a row there was no one to check me in and had to wait. My bed frame was super loose and the room smelled strongly of smoke.
Business response:
Dear Brandon, Thank you for your honest feedback. We sincerely apologize for the delay you experienced at check-in and the discomfort caused by the room conditions. We understand how frustrating that must have been, especially as this was not your first time facing such issues. While some situations may be challenging at the moment, your experience highlights areas where we need to improve. We are actively working to improve our service and accommodations and genuinely hope you'll consider giving us another opportunity to pr... read more
All the different smells was overwhelming especially the marijuana smell. This definitely is not a non smoking hotel. Also the elevator went out Tuesday evening and was still out Sunday morning when we left. We were on the 3rd floor.
Business response:
Dear Abby, Thank you for sharing your thoughts and for acknowledging the aspects of your stay you found satisfactory. We are genuinely sorry for the discomfort and inconvenience you experienced. Situations that impact the overall environment and accessibility are taken seriously, and your feedback has been shared with our team for further review. We appreciate your perspective and hope you’ll consider giving us another opportunity to provide a more pleasant and seamless visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.