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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude Employees Had a leaking bathroom sink and unable to fix/switch rooms - leaked all over bathroom floor non-stop
Business response:
Dear Lane,Thank you for the feedback and look forward to making it right next time you're with us.
They were unfriendly and made things complicated
Business response:
Dear Karen,We sincerely apologize for the unwelcoming experience you encountered during your stay. It is disheartening to hear that our staff did not meet your expectations, as we strive to create a friendly and accommodating environment for all guests. Your feedback is invaluable, and we recognize the need to improve our service and communication. Please know that we are actively working to address these issues to ensure a more positive experience for future guests. We would greatly appreciate the opportunity to welcome you... read more
It's Convenient) Lots of Cops at the Hotel.
Business response:
Dear Claire,Thank you for sharing your feedback. We appreciate your acknowledgment of the convenience our location offers. However, we understand that the presence of law enforcement may have caused discomfort during your stay. Please rest assured that guest safety is our top priority, and we continually strive to create a secure environment. Your experience is valuable to us, and we are committed to improving our services. We hope you will consider staying with us again, as we would welcome the opportunity to provide you wi... read more
Business response:
Dear Rene,Thank you for the feedback.
Business response:
Dear Timothy,Thank you for the feedback
I have an issue with being sent to second floor room and not having an elevator to bring my equipment up to the room. I am a 69 year old man with recent hip replacement and even if I were a health man, it would not have worked for me. I assume I was refunded, but I won't know for a few weeks when I can go through my accounts.
Business response:
Dear Steven,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bed and pillows uncomfortable. Shower too small. Elevator was not working and stairway was dirty
Business response:
Dear Victor, Thank you for your feedback. We sincerely apologize for the discomfort you experienced during your stay. Your concerns regarding the bed and pillows, the size of the shower, and the elevator's functionality are important to us, and we regret that we did not meet your expectations. Cleanliness and comfort are our top priorities, and we will address the issues you have raised with our team to ensure improvements are made. We appreciate your insights, as they help us enhance our services. We hope you will consider ... read more
Didn't stay once on site! I cancelled once I arrived on site. The elevator was not working. Reception was very nice; however, I was on an upper floor and taking the stairs was a real deal breaker.
Business response:
Dear Sherry, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your visit, particularly with the elevator not functioning. We understand how important accessibility is, and your experience does not reflect our standards. While we are glad to hear that our reception staff were welcoming, it is disappointing that the situation led to your cancellation. We are actively working to address maintenance issues to enhance guest comfort. Your comments are invaluable, and we hope you migh... read more
Business response:
Thank you for taking the time to give us your feedback. We value your input and will strive to make the needed improvements which you outlined.
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.