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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevators did not work. The back door keycard locks did not work, therefore the doors were propped open with rocks. People were congregating outside the entry doors smoking marijuana. The inside smelled funky. I would NEVER go back to this place. The only positive was the desk staff. They were friendly.
Business response:
Dear julie,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the elevators, keycard access, and overall condition of the property. This is not the standard we strive to maintain. We will address these concerns immediately to prevent future occurrences. We are glad to hear that our desk staff provided you with friendly service. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience. Sincerely,Hotel Management
4th floor, no elevator. Some staff surly.
Business response:
Dear Patrick, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. We are sorry that the lack of elevator service was an inconvenience. Whenever possible, we are happy to provide you with a first-floor room when making your reservation. Also, we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive t... read more
Room was nice and clean. However, the elevator was broken our whole stay, no help to carry our stuff up the stairs. We waited 15 minutes at the desk before someone showed up to check us in and she seemed annoyed about helping us. The stairs were covered in sticky spills. Hallways were badly in need of a vacuum. The side door was constantly propped open even though there was a sign saying to keep it shut. And their “breakfast” was only tiny muffins or oatmeal. There is a lot of no smoking signs but the hallway consistently re... read more
Business response:
I am so sorry to hear about your experience. I will talk to my team and make sure we are keeping up the standards our company strives for. Please reach out if there is anything else we can do for you
Very disappointed. Elevator was out of service and had to go up many flights of stairs to get to the room. After breakfast, on the first floor, asked to use a bathroom on the first floor and was asked if I were a guest and was told to use the one in my room. Asked a second time, because of the elevator outage and was told they had no guest bathrooms on the first floor, and again told to use the one in my room. Ever go up flights of stairs, at a high altitude while holding back to go to the bathroom? Would not stay there agai... read more
Business response:
Dear Wayne, Thank you for your feedback. We apologize for the inconvenience caused by the elevator being out of service and the issues you faced with bathroom access. We understand how frustrating it must have been to navigate the stairs, especially at high altitude. We are addressing these concerns to improve our service and facilities. Your feedback is valuable, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
Business response:
I am so sorry to hear about your experience. Please reach out if there is anything I can do for you.
Reservations apparently cancel after midnight Reserved my room as I was driving to the city but due to detours arrived later than expected. Although my room was thought to be reserved apparently reservations are cancelled if I don’t arrive by midnight but the concierge stated she had sold the last room before midnight. So if I got there or not I would not in time I would have not had a room. Absolutely unacceptable. This is is the only stay that has been unsuccessful because “reservations cancel after midnight”. I never rece... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding your reservation. Your comments highlight an area for improvement in our communication and reservation policies. We will review our procedures to prevent this issue in the future. We hope you will consider staying with us again, giving us another chance to serve you better.Sincerely,Hotel Management
Business response:
I am so sorry to hear about your experience. Please reach out if there is anything else we can do for you.
Business response:
I am so sorry to hear about your experience. Please reach out if there is anything else we can do for you.
Arrived at the hotel to check-in at 6pm. Only to be told they had no available ckean rooms. They could have called to let us know in advance. I had to scramble to look for another hotel in the area. This place was odd. There was no one at the front desk. I had to wait 5 minutes waiting and then finally started to scream for someone in the back if anyone is available before someone emerges from the back. Wouldn't recommend this place.
Business response:
Dear Edmund, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon check-in and the lack of communication. This is not the level of service we aim to provide. Your comments regarding the front desk and room availability are being taken seriously, and we are addressing these issues with our team. We regret the frustration caused and appreciate your understanding. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.