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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Leigh,Thank you for taking the time to give us your feedback. We value your input and will strive to make the needed improvements which you outlined.
Business response:
Dear Michael,Thank you for taking the time to give us your feedback. We value your input and will strive to make the needed improvements which you outlined.
It was dirty. But we just stayed one night. Estaba sucio. Pero solo nos quedamos una noche.
Business response:
Dear Katherine,Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. While we understand that your visit was brief, we are pleased to know we did not meet your expectations. Cleanliness is a top priority for us, and we are addressing this matter with our housekeeping team to ensure improvements. We hope you will consider staying with us again, allowing us the chance to provide you with a cleaner, more comfortable experience in the future.Sinc... read more
Very dirty and rude environment
Business response:
Dear Chandra, Thank you for your feedback, and we sincerely apologize for the experience you had during your stay. A dirty environment and rude service are not acceptable, and we take your comments very seriously. We will address these issues with our team to ensure that improvements are made. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance for a better experience in the future.Sincerely,Hotel Management
The only thing good about this place is the staff. They do their best to accommodate. It seems as though the owners aren't into correctly repairing broken items.
Business response:
Dear Jason, Thank you for your feedback. We're glad to hear that our staff made a positive impression during your stay; they truly strive to provide excellent service. We apologize for any maintenance issues you encountered and appreciate your patience. We take your concerns seriously and are working to ensure that repairs are addressed promptly. Your experience matters to us, and we hope you'll consider staying with us again in the future. Sincerely,Hotel Management
Dirty
Business response:
Dear Valeria, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. We appreciate you choosing to stay with us and eagerly expect to welcome you back on your next visit... read more
Not as clean as it looks The place LOOKS clean but after looking around, it really wasn't. Hair in the bathroom in various places and the night before leaving, we saw a small cockroach in the room. The beds were not comfortable and the shower felt like needles. We were thankful to have a room after our other booking was canceled and finding a place to accommodate a dog was great.
Business response:
Dear Dharma, Thank you for your feedback. We’re sorry to hear about the issues you encountered with cleanliness and comfort. Your experience does not meet our standards, and we are addressing these concerns with our team to prevent recurrence. We appreciate your comments and are glad we could accommodate your needs. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely,Hotel Management
The halls stunk like dirty, maybe soiled carpet? The mirror in the bathroom looked old and tarnished. It appeared that there were people who perhaps lived in the hotel for extended periods of time.
Business response:
Dear Alisha, Thank you for sharing your feedback. We apologize for the unpleasant odors and the condition of the bathroom mirror during your stay. Maintaining a clean and comfortable environment is a priority, and your comments have been shared with our team for immediate attention. We strive to provide a welcoming atmosphere for all guests, and your insights will help us improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Hotel must hate disabled people!!!! Elevator is always breaking down stranding disabled people on 2nd to 4th floors. none of the entry keypads on outside doors work. Workers there are very non responsive about problems.
Business response:
Dear Charles, Thank you for sharing your feedback with us. We are truly sorry to hear about the inconveniences you experienced during your stay. After our team discussion, it was brought to our attention that we had offered you the option to move to another hotel or a room on the first floor, but you expressed your preference not to switch hotels. We also informed you that we have already ordered the card readers for the exterior doors. Thank you for your understanding. Your feedback will be used to improve our services, and... read more
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,732 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.