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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Very bad service as they were fully booked and there was only one housekeeping person and the front desk had to clean rooms! I had suite that was clean but had a kitchen without any utensils,cooking pots,not one glass. Never could get anyone to give me anything. Bad experience will never stay again!
Well I was charged twice .. I was charge by Expedia when I booked and again by the hotel. So now I am having to take time on my 1st business day to address this. So far all I have gotten is rudeness form the hotel. I will never book to stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the service issues you experienced. In response to your feedback, I will be retraining our front desk staff on our billing procedures and will be making sure we provide each guest with professional customer service. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
Ok for traveling workers trying to stay cheap From the outside it looks great. Room smelled of smoke, dogs was ripped, doors had holes where they'd been kicked in. Kitchen was functional but shabby.
Business response:
I would like to thank you for choosing our hotel as your choice for your recent travels. I realized from your comments that your stay did not match up to your expectations. We are actually in the process of updating our rooms to ensure your experience is not repeated. We hope to have the opportunity to provide you with a better stay in the future.
NEVER AGAIN. Horrible, very disorganized.
What a dump. Not worth the money.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Can't count on them I didn't stay there! I got there just to find out that they relocated me to another hotel nearly 10 miles away and never told me a thing.
Very disappointed We showed up after a long day of moving out of our house at approximately 8:30 PM and the room was not ready. We waited for 1-1 1/2 hours for them to clean the room. We actually ate our dinner in our vehicle in the hotel parking lot. We brought the food with us expecting to eat in our room. So very disappointing!
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that your room was not ready when you arrived. This is unacceptable and we will be taking the necessary steps to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Reserved Room Unavailable at Check In Arrived to check in and was told my reserved room was unavailable and that someone was supposed to have called me (no one did). Was sent to another ESA nearby which was disgusting. Called the original hotel again and they had magically had an emergency checkout in that span of half an hour and could clean the room for me if I could get a cab back to the hotel. It was a nightmare and the staff was not overly helpful. The room was eventually comped but I'll never stay at another ESA.
Business response:
Thank you for taking the time to write a review of our hotel. Please allow me to apologize for the lack of service you received. Our goal is to provide each guest with a home away from home experience, and I apologize that we did not meet that goal. I understand how frustrating it can be to get walked to another property without being informed ahead of time. I have addressed the way we handle situations like this with my staff. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with ... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.