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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I booked a King bed and was given a queen and wasn’t informed at check in.
Business response:
Kerry, thanks for sharing your experience. We are sorry we were not able to allocate you the room of your choice and regret the inconvenience caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
At check in they only had 1 king room that reeked of cigarettes. The put us in a queen room which was fine but they didn’t offer any discount or compensation considering they were unable to fulfill the reservation as purchased
Business response:
Kathleen, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Not worth the money... My room was filthy, only had towels and a half roll of toilet paper and nothing else. The shower had a huge bubble above the shower head that was a leak that had been there for quit a while.
Business response:
Kevin, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. Please note, toiletries are available and complimentary at the front desk at any time. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Not all that they say it is... Hotel advertises that they have a pool, business center and gym.... They HAVE NOTHING. Nice enough for quick stay but don't expect the amenities they advertise.
Business response:
Thank you for your review. Although you had a pleasant visit, we apologize for not meeting some of your expectations with regard to our facilities. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
When I first walked in I smelled weed in the lobby and the girl helping me acted like she didn't know but she was high as a kite. The room was filthy and wasn't stalked with bathroom linen or tissues. They didn't have the correct soap or lotion or shampoo at all it was nothing for me. The showerhead spun around like it was broken took forever to find hot. I need it painted it stunk in there were bugs around the sink. I was disgusted and left in the middle of the night without even try to get a refund
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not a good experience Several mistakes done during stay. Wrongful charges for "late check-in". Threat to cancel my reservation due to questioning of late check in fee (I checked in same day at 9pm instead of 3pm). Manager tried to overcome mistake and was concerned and apologetic. However the staff continued to make mistakes and cause issues with stay. Terrible experience.
Business response:
We're deeply sorry that our staff was not as responsive as they should have been. The service that you described is not typical for us, and steps have been taken to address the issue. Meanwhile, please reach us out at our hotel, so we can look into the issue and assist you further. We hope you will reconsider returning back, as we would like you to experience the hotel as you should have on this past visit. Sincerely, Hotel Management
Worst hotel experience ever! Made the mistake of not reading the reviews before I booked. Horrible, HORRIBLE service. I can't comment on the room as the person in charge of checking people in didn't know how to do an Orbitz reservation despite having a fax from them and our confirmation number. She refused to answer the phone as Orbitz tried to repeatedly call her. We waited for over an hour while watching about 20 other people also have problems. We eventually had to leave as we cancelled with Orbitz (who also couldn't be b... read more
Business response:
Kat, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Credit Card Theft The shady characters that checked me in weren't supposed to touch my credit card. Instead they took my card and photo copy and someone charged 600 dollars worth of goods to it the next day in a city nearby. AVIOD this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not a place I would stay again. The floor next to the bed had a big sticky mess where the previous person's coke had spilled and dried. There were dried noodles stuck to the bedskirt. The refrigerator leaked water all over the floor. The peephole in the door showed much of the inside of the room clearly from viewed from the hallway outside the room. The safety latch was missing from the door. It was impossible to latch the windows in a locked position and we were on the ground floor--felt very unsafe.
Business response:
Please accept my apology for not living up to your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gener... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.