This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience ever! Made the mistake of not reading the reviews before I booked. Horrible, HORRIBLE service. I can't comment on the room as the person in charge of checking people in didn't know how to do an Orbitz reservation despite having a fax from them and our confirmation number. She refused to answer the phone as Orbitz tried to repeatedly call her. We waited for over an hour while watching about 20 other people also have problems. We eventually had to leave as we cancelled with Orbitz (who also couldn't be b... read more
Business response:
Kat, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Credit Card Theft The shady characters that checked me in weren't supposed to touch my credit card. Instead they took my card and photo copy and someone charged 600 dollars worth of goods to it the next day in a city nearby. AVIOD this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not a place I would stay again. The floor next to the bed had a big sticky mess where the previous person's coke had spilled and dried. There were dried noodles stuck to the bedskirt. The refrigerator leaked water all over the floor. The peephole in the door showed much of the inside of the room clearly from viewed from the hallway outside the room. The safety latch was missing from the door. It was impossible to latch the windows in a locked position and we were on the ground floor--felt very unsafe.
Business response:
Please accept my apology for not living up to your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gener... read more
worst stay of lodging in 5 years. Terrible - noises, smelly, lousy tenants, old facility, inexperienced reception people, had to change rooms late at night due to lousy tenants with babies, dogs, doors open, smells, inconsiderate jerks living there. The Extended Stay administration told us they no longer endorse this facility. Easy to see. Wish we knew this before hand.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not what we expected... When we arrived they said they didn't have our room which we reserved but they could put us in 2 rooms. I explained that I have an 11 year old and an 86 year old so 2 rooms wasn't going to work. She said she would find another area for us to stay but I quickly rejected that idea as we picked thay one for a reason. So she decided to check up stairs to see if there was a room. Apparently there was. The stove top didn't work properly. It never got hot enough. Maybe it's for safety purposes. The web site... read more
Business response:
Thank you for your review. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We are also sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk. We regret the inconvenience caused and hope you will ... read more
Disappointing stay I knew that this wouldn't be 5 star when I booked it, but I also didn't expect a party in the hallway with people smoking marijuana either....all night.
Business response:
The feedback in your review is much appreciated. I am so disappointed that you experienced some issues during your recent stay. Please accept my apology. To prevent this from happening again, my team is committed to reinforcing the non smoking policy and fully charging all parties that do not comply with the non smoking rules. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
Underwhelming Noisy all night long. Mechanical noises from the building were very disruptive to sleep. People in the halls sounded like they were in the room.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Prepare to get ripped off, stay away The WORST hotel experience I've ever had - as someone who travels frequently for business, and whose standards aren't terribly high. After securing a guaranteed booking on hotels.com a few weeks early, I arrived at the Extended Stay to be told that the hotel was "overbooked" and they would move me to another location. Except I booked this place specifically because I was working on a site across the street, and I could easily get from here to there. So staying 15 miles away wasn't really ... read more
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,634 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.