This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience in my life, hotel overbooked and cancel
Business response:
On behalf of our entire team, we apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are genuinely sorry we were unable to accommodate you and hope you will consider giving us another chance so that we can change your perception towards us. Sincerely, Hotel Management
no hair dryer no ice
Business response:
Thank you for your feedback. We are sorry for the inconvenience you faced during your stay. All the toiletries and other in-room amenities are available at our front desk, and our team gladly delivers these items to your room upon your request. Also, we do not have ice machines on our property because we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. We hope you choose us again in the future so that we can provide you with a problem-free visit. Sincerely, Hotel Mana... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don't count on a room! Although I was provided a confirmation number upon booking when I went to check in the front desk told me the hotel was overbooked and they didn't have a room for me anymore. They did not offer any alternatives or assistance and I was left scrambling for a room when most of the hotels in the area were sold out.
Business response:
Kristine, thank you for being our guest. We are sorry we were unable to amend your reservation as it was booked through third party website. These changes need to be routed through the reservation agent as they are prepaid bookings. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Rude and unknowledgeable night crew dirty rooms
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and the rude behavior by our staff members. Your feedback is discussed with the concerned teams in an effort to improve our service levels and future guest experiences going forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
When we initially searched for hotels, we always search pet friendly- found this one, at the time of reservation no mentioned of pet charge, when we checked in, we were hit with a $25 Additional pet fee - no where was this mentioned on the reservation. We had a total of $111 for the night, turned out to be $139. There were NO dishes, plates utensils etc in room no hair dryer no breakfast only coffee and muffin to go. Very misleading, will never stay at one again
Business response:
Thank for being our guest. We apologize as we didn’t explain our hotel policy and the pet fee charges to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates such vital information without fail g... read more
Never again!!!! Terrible! Construction work at night! Beep beep backup on machinery all night! Had to go down and get coffee pot i requested. Never brought cups or dryer i ask for at 7am. Very out of date. Had to pay 20 extra dollars to get into my room. Even though it was ready. Will never stay or recommend this hotel
Business response:
Paula, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Terrible experience I made my reservation the day of my stay. It was late in the day, around 9pm. Online stated that there were fours rooms available. I went to checkin around 9:30pm. There was no one at the front desk. I waited at the front desk for about 30 mins before someone helped me check in. I was then told I had to wait for a room to be cleaned and it was the only room available. I did not get into my room till 11:30pm. The room was not vacuumed and was very dirty. I don’t blame the drink desk person for any of this.... read more
Business response:
Jessa, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
Bad Decision DIRTY! Smelled, room furniture grimy and dirty, floors and hallways dirty. We refused to stay once we examined the room. We went through Travelocity. We asked the hotel to refund our credit card and they said Travelocity will do that. I would not recommend this hotel to anyone! Cannot understand why this site would even carry this hotel on their site.
Business response:
We apologize for the difficulties you experienced. You deserved a clean and comfortable accommodation and it is so disheartening to see we missed delivering our goal. Be assured we take the cleanliness of your suite and the entire hotel very seriously and have discussed your review with our housekeeping team. We hope you will consider giving us a second chance so we can redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.