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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk was rude, didn’t offer the WiFi and put me in a room where the carpet in the hall was urine soaked. The exit/stairwell was so odorous, I had to cover my nose and not breathe. The phone in the room didn’t work, there was no desk agent after 8 pm. Worst hotel stay of my life and I have traveled extensively in my 30 years of traveling. I will never go back. I’d rather sleep on the street.
Business response:
Dear Laurel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! S... read more
Front attendant was cringe and unprofessional
Business response:
Dear Eva, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is providing outstanding hospitality, including greeting every guest with a warm, welcoming smile and delivering thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit, and we look forward to hosting you again. Sincerely, Hotel Management
Kitchen was empty...no cooking pots, not plates, silverware or cups. Very poor...had to buy a "kit" for $20 for pans and/or $20 for plates & silverware. Stayed here before and kitchen was totally equipped, NOT NOW and no warning to bring anything. After a 13 hour drive...VERY POOR!! Some staff: great; others: not so much.
Business response:
Dear Karen, We appreciate you sharing your experience with us. While our kitchens come equipped with essential appliances, guests have the flexibility to bring or purchase their preferred cookware and dining items from the front desk at a nominal charge. We regret any miscommunication on our part and appreciate your feedback. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. It was our pleasure accommodating you, and we look forwar... read more
Not within the first 30min in the room we lost power just pluging in the phone charger. Then we lift to give them time to figure out what happened. Came back with no update but the power was back on. Then I went to ask for new towels since they didn't turn the room with new towels after staying 5 days. Just to be told I would have to pay $1.00 for each new towel the price wasn't the issue it was the fact we pay alot for the room and we can't get clean towels. We did this with a very tight budget we knew it wouldn't be the gr... read more
They do not have the room reserved for us. Now we have no where to stay! Horrible experience. I don’t think we’ll use you again!
Don't stay here. If you do stay here because you have no other option, insist on staying on the second or third floor and/or stay away from the kitchen. I saw around 8 cockroaches in 3 nights - German cockroaches, which means the place is infested. They kept coming out of the crack between the kitchen sink and the counter. I'm shocked but thankful there were no bedbugs. Cleanliness: the linens were clean, but the couch cushions had some holes/tears and the mattress in the pullout couch was heavily stained and very thin (plea... read more
During my husband and I’s two night stay, the front desk was frequently closed and shuttered down, even in the middle of the day, which was very frustrating. My husband and I were also annoyed by the front desk’s hesitance to provide us with additional towels. Hotel towels are notoriously tiny, and I have long hair, so I had asked the desk for a couple more towels. They had originally told us no, and that we would have to hand in our old towels to get new ones. Eventually they reluctantly gave us one more, but it was very an... read more
Business response:
Dear Fernando, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you and your husband experienced, particularly regarding access to the front desk and the difficulty in obtaining extra towels. We understand how frustrating that must have been, especially given your needs. While certain policies are in place to manage resources, your feedback highlights areas where we need improvement. We are committed to providing better service and look forward to welcoming you back for a s... read more
Disgusting It was the most disgusting hotel I’ve been in. Grime everywhere hair on the bed, blood by the toilet black mold in the shower. It was way below acceptable. The only silver lining is it was close to target so we could go buy cleaning supplies.
Business response:
Dear Christopher, We are truly sorry to hear about the condition of your room and the disappointment it caused during your stay. What you described falls far below our standards, and we sincerely apologize for the frustration and discomfort you experienced. While some situations may arise unexpectedly, your feedback is invaluable as we work to address these concerns and improve our cleanliness and quality control. We hope you’ll consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.