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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Angela,We hope to get another chance to exceed your expectations next time.
They have to improve their welcome service, it is a very heavy atmosphere. They only offer a packet of oatmeal and hot water for breakfast and coffee. The building was very dirty, there was garbage lying around.
Business response:
Dear Angeles, Thank you for your feedback. We apologize for the issues you encountered with our welcome service, breakfast options, and the cleanliness of the building. Your experience is not reflective of our standards, and we are taking immediate action to improve our service and address the cleanliness concerns. We appreciate your comments as they help us enhance our guest experience. Thank you for bringing these matters to our attention, and we hope to better serve you in the future.Sincerely,Hotel Management
The place needs an upgrade. The sofa mattress was yellow. We asked for new towels, and never got them. We had to go downstairs and ask a second time. The rooms need an upgrade. There were people in the hallways and yelling sometimes at night.
Business response:
Dear Meng, We appreciate you taking the time to share your feedback. We understand your concerns about the room's condition and service, and we sincerely apologize for any inconvenience this has caused. Your comments are certainly not reflective of the experience we aim to provide. We will work to enhance our guest satisfaction and hope you will give us another opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
As soon as you walk in the smell of smoke is overwhelming. The doors and walls are filthy and so are the rooms. They don’t give you any shampoo or conditioner. The room drawers were held together by duct tape. I will never stay at this hotel ever again.
Business response:
Dear Jeremy, Thank you for sharing your experience. We apologize for the issues you encountered with the smell of smoke and cleanliness. This is not typical of our standards, and we are addressing these concerns with our team to ensure improvements are made. We also regret the inconvenience caused by the lack of amenities and maintenance issues. Your feedback is important to us, and we hope you might consider staying with us again in the future to experience our improved services. Sincerely,Hotel Management
Bo någon annanstans Mycket nedgånget, fick bädda sängen själv och va tvungen att fråga efter lakan. Mycket dålig frukost, bara några muffins och bars. Jag har bott på massor av motell i USA och detta ligger absolut bland dom sämsta, avrådes.
Business response:
Dear John, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, including the condition of the room and the breakfast offerings. Your feedback is invaluable as we strive to improve our services and facilities. We are committed to making necessary improvements and enhancing guest satisfaction. We hope you will give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Very dated and dirty.
Business response:
Dear Brad, Thank you for your feedback. We are sorry to hear that you found our property dated and not up to your cleanliness expectations. This is not the experience we aim to provide, and we are actively working on renovations and improvements. Your comments are crucial for our ongoing efforts to enhance our guest experience. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
This place is old, worn out, noisy, and not as advertised. I anticipated being able to use the "stocked" kitchen, but there wasn't a single tool or utensil to be seen. I am very disappointed with my stay and i will not return.
Business response:
Dear Jannie, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand your disappointment with the condition of the property and the lack of kitchen tools and utensils. This is not the standard we aim for, and we will address these issues immediately. Your comments are valuable in helping us improve. We hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
We arrived only to be told that there was no room available for us. Even though i reserved it and paid in full monthes earlier. Unexplainable!!
Business response:
Dear Lisa, Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the lack of availability despite your reservation and payment. This situation is unacceptable and please accept our sincere apologies. We value your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
As soon as you go in the lobby theres a big nasty smell. Third floor hall was so stinky that it made me gag. There were also roaches in the room 😮
Business response:
Dear Magaly, Thank you for your feedback. We apologize for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment is a priority for us, and we are addressing the issues you mentioned with our cleaning and pest control teams immediately. Your comments are taken seriously, and we are committed to ensuring that this does not happen again. We appreciate your understanding and we hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.