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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty sheets. Got a room with a pull out and they didnt have any sheets or blankets for it. Rude staff. Food left in the room from previous guests. No breakfast like advertised. Whole room seemed to not be cleaned. Smelt like marijuana
Business response:
Dear Brian, Thank you for taking the time to share your experience. We are genuinely sorry for the condition of the room and the service you received, which fell short of your expectations. While there are times when operations face challenges, that should never affect the cleanliness, preparedness, or courtesy extended to our guests. Please accept our sincere apologies for the inconvenience and discomfort this caused. Your feedback is being taken seriously and shared with our team to help improve our standards moving forwar... read more
-10/10 Do Not Book! Room looked better in advertised photos than in person, by significant margin. Booked a non smoking room and received a room designated as non smoking that had a significant odor of smoke. Other damages to the room such as missing trim, damaged floor, dirt ontop of refrigerator, significant damage to couch cushions on sofabed, and significant signs of wear and tear in bathroom. It is clear that staff does NOT clean or well maintain the rooms. No bedding provided for sofabed, and no toiletries/amenities in... read more
Business response:
Dear Elizabeth, Thank you for sharing your experience. We are sorry to hear your stay did not meet expectations and regret any inconvenience caused. Your feedback is important and helps us identify areas for improvement. We’re committed to providing a better experience and hope you’ll consider giving us another opportunity to make things right in the future. Sincerely, Hotel Management
The property was very dirty!! As soon as we walked in, it reeked of Marijuana, like the staff was smoking in the lobby. Our room was so dirty, it smelt of cigarette smoke and body odor. The linen did not smell fresh, there was a syringe of some sort in one of the cabinets. I will never step foot in that hotel again!! Disgusting!!!
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide our guests, and we are deeply concerned by your comments. Cleanliness and safety are top priorities for us, and we regret that we fell short. Please know that your feedback has been shared with our team for immediate action. We would appreciate the opportunity to restore your confidence in our services and invite you to visit again for a much-improved stay. Thank you for bringing these co... read more
Disgusting. One of the worst places i have ever stayed.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience fell short of expectations. Your comments are deeply concerning, and we sincerely apologize for the discomfort you encountered. We are committed to addressing these matters to enhance the quality of future stays. We value your input and would appreciate the opportunity to provide you with a more pleasant and improved visit should you choose to return.Sincerely,Hotel Management
Business response:
Thank you for your feedback Elia.
Places not to stay in Denver Our was not pleasant. The beds were fine, everything else a joke. We were not informed(before paying) of the lack of amenities, no ice machine or buckets, really? I understand the new business model please inform customers before paying. Nothing on the website.
Business response:
Dear Donald,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We regret that the lack of certain amenities, such as an ice machine and buckets, was not communicated prior to your booking. Ensuring our guests are fully informed is a priority, and we are taking your comments to heart to improve our website and reservation process. We understand how important these details are for a comfortable stay and are committed to enhancing our communication to prevent ... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.