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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed in a studio suite and it smelled so bad. It was a nasty smell coming from the carpet. We complained and staff was not able to do anything about the smell. The toilet wasn’t working and we had to keep taking the lid off for it to flush properly. There was bugs/spiders in the room as well. The breakfast options was also terrible only gave oatmeal and granola very limited not many options. The staff was helpful for a few things but not everything. Wouldn’t recommend staying here not worth the hassle!
Business response:
Dear Wahida, Thank you for sharing your experience. We apologize for the issues you encountered during your stay. We are addressing the odor and maintenance concerns immediately to ensure they do not recur. Regarding breakfast, we will review and enhance our offerings for a better variety. We appreciate your recognition of our staff's assistance and regret any inconvenience caused. Your feedback is invaluable as we strive to improve our services. We hope you will reconsider and give us another opportunity to provide you with... read more
This may be the dirtiest place I’ve ever stayed. Absolute filth. Stains on the beds, floors and walls. Carpet was torn up and tattered. Sofa bed was broken and did not have sheets, exposing large stains on the mattress. If we hadn’t checked in after midnight we would have walked out. Avoid this place.
Business response:
Dear Matt, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that we fell short during your stay. We are addressing these issues immediately with our housekeeping and maintenance teams to prevent recurrence. Your experience does not reflect our usual standards, and we appreciate your patience and understanding. We hope you will reconsider and give us another opportunity to provide a more satisfac... read more
I asked for a refund and left Immediately this Place it’s not living condition
Business response:
Dear Jose, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very annoyed….i reserved a room for 5 people and was charged for 5 people. The room had 2 beds and a sofa bed. When I asked for bedding and pillows for the sofa bed I was told they were short on pillows and could not provide one. I’m sorry, this is not acceptable!!! If I am paying for 5 people I expect accommodations for 5 people which would include a pillow for sleeping. I do not recommend Extended Stay of America!!!!
Business response:
Dear Jeanette, Thank you for sharing your concerns with us. We apologize for the inconvenience regarding the bedding for the sofa bed. Ensuring our guests have a comfortable stay is important to us, and we regret that we did not meet your expectations in this instance. Your feedback is valuable, and we will address this issue with our team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The bed was comfortable and conveniently located.
Business response:
Dear Eleanor, Thank you for your feedback. We're pleased to hear that you found the bed comfortable and the location convenient. Your comments are important to us, and we strive to ensure all aspects of our guests' stays are enjoyable. We hope to welcome you back in the future and provide an even better experience.Sincerely,Hotel Management
We had two rooms. Both were gross, but one was way worse than the other. Both had dirty carpet, stains on the couch and smelled like smoke. The one that was worse had knife holes in the couch, was filthy dirty and had cockroaches in the bed, no handles on the fridge, and the fridge was yellow from smoke. Once we found the cockroaches we asked for new room and they didn't have one, so we asked for a refund and to leave. The only person there was the night laundry guy. He was nice but had no power and told us to talk to the ma... read more
Business response:
Dear Andrea, Thank you for sharing your experience, and we apologize for the unacceptable conditions you encountered. We take cleanliness and guest comfort seriously and are investigating these issues thoroughly. We regret the inconvenience with the room relocation and the refund process. Your feedback is crucial, and we are addressing these concerns to prevent future occurrences. We value your input and hope to regain your trust. Sincerely, Hotel Management
Reserved room with 2 beds and sofa bed for 5 people. Couldn’t get sheets/blankets for sofa bed. Asked for them and were just told they’d have some in a couple hours but didn’t stop washing windows to write down are room number to get us any. Wouldn’t give us an extra towel from the 4 we had unless we exchanged one we had. Had signs up at 8pm for no early check in til after 3 due to limited staff.
Business response:
Dear Cassie, Thank you for your feedback. We apologize for the inconvenience with the sofa bed bedding and towel request. We are addressing these service issues with our staff to ensure better communication and guest satisfaction. Your comments are valuable, and we appreciate your patience. We hope to welcome you back to experience our improved service.Sincerely, Hotel Management
Business response:
Dear Eduardo,, It is disheartening to see your comment, as this is far from what we want our guests to experience, and we want to assure you that we take all concerns seriously. Thank you for bringing this to our attention.
The internet was down, waited 1 hour to get it up, but that was not the guys problem he worked hard to help however for whatever reason we booked our room months and months ago and they moved us to a different motel. We should not have been moved. Will not go back there.
Business response:
Dear Todd, We apologize for the inconvenience you experienced with the internet and the unexpected relocation to a different motel. We understand how frustrating this situation must have been, especially after booking so far in advance. We appreciate your acknowledgment of our staff's efforts to assist you and are reviewing our reservation and internet maintenance processes to prevent this from happening in the future. We hope you'll consider giving us another chance to provide you with a better experience.Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.