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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback Jennifer.
zero stars - floor was filthy and 3 different clerks never offered to clean it right away during a two-day stay. Not enough character space to include my full review.
Business response:
Dear Thomas, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced and the lack of responsiveness from our clerks. This is not acceptable and does not reflect our commitment to guest satisfaction. We are addressing these concerns with our team to ensure immediate improvements. Your feedback is crucial in helping us enhance our service. We hope you will give us another chance to provide a much better experience in the future. Sincerely,Hotel Management
Mal servicio La habitación estaba con mal olor y es totalmente diferente a las fotos de publicidad, no fueron amables al pedir el cambio de habitación y olía mucho a humedad y el techo se estaba despegando, todo el hotel y la habitación tenían olor a cigarro.
Business response:
Dear Dulce, Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered with the room’s condition and odor. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. We apologize for the lack of kindness you experienced and are taking steps to enhance our customer service. We hope you’ll consider giving us another chance to provide a more pleasant stay in the future. Sincerely,Hotel Management
Worst place I ever stayed. Disgusting. Killed a cockroach right as I walked in the room, pillow cases were yellow. It took 45 minutes for someone to come to the front desk to check us in. And when they did the lady was so rude to us. Horrible place do not stay here ever
Business response:
Dear Jason, Thank you for your feedback. We are truly sorry to hear about your disappointing experience. The issues with cleanliness and service you’ve described are unacceptable and do not reflect our standards. We are addressing these concerns with our team to ensure immediate improvements are made. We apologize for the inconvenience and poor treatment you experienced at check-in. We hope you might consider giving us another chance to provide a much better stay in the future. Sincerely,Hotel Management
Business response:
Thank you
The room was not very clean , i found hairs all over the shower area , and the entire floor smelled like smoke , including my room that is non smoking . Carpets are very dirty , many stains. Also the housekeeping lady tried keep my shampoo and body wash , when i when back into the room to ask for it . Then she saw i was living her a tip and suddenly she remembered she had them in her cart .
Business response:
Dear Miriam, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns and your experience with our housekeeping service. This is not the standard we aim to uphold. Our team will address your feedback to ensure such incidents do not happen again. We are committed to improving and providing a more pleasant experience in the future.Sincerely,Hotel Management
This property is worst of my experience. They do not have Microwave, water and more over they do not clean room as per them it will take two weeks for them to clean room. If that is the case, they should have mention in the website portal all these conditions.
Business response:
Dear Mukesh, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We apologize for any inconvenience caused by the lack of a microwave, water, and our housekeeping schedule. We understand how this impacted your stay and regret that these details were not clear upfront. Your comments will be reviewed as we work to improve our services and communication. We appreciate your input and hope to better serve you in the future. Sincerely,Hotel Management
Business response:
Thank you for the feedback.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.