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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All rooms are basically Efficiency apartments, complete with 2 burner cooktop, full size refrigerator, coffee pot, toaster with dishes, pots and pans for your use upon request. Property is quiet and in a safe location. House keeping is once a week as again, all rooms are basically Efficiency apartments but upon request, extra towels and sheets are available at the front desk. Coffee, packaged muffins and granola bars are served in the morning. Vending and a nice larger laundry are on site.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Business response:
Philippe, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good but with one concern..... I question how well they clean the rooms. My bottle of shampoo was mostly used from the prior occupant. Ewww. The room was clean otherwise so I hope this was just an oversight. Nice, convenient location, grest parking.
Business response:
Jonathan, thank you for sharing your evaluation. Although you liked our convenient location and had an overall satisfactory stay, we sincerely apologize for the inconvenience you had in your room. Your feedback is shared with the housekeeping team to be diligent moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Regina, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Good stay The service was excellent and was second to none; the room and linens were nice and clean as well. The accomodations were what we needed for this trip. The overall condition of the room and furnishings are average to below average; with stained chairs at dining table, peeling laminate covering in bathroom sink, and scratched up built ins. The owners have invested wisely in a quality customer facing staff; a small investment in freshening up these rooms would improve ratings.
Business response:
Brenda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,624 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.