Extended Stay America - Des Moines - Urbandale

Business response:

Thank you so much for staying with us. Once again I apologize for the false alarm with the fire alarm. As I explained this morning at check out a child accidently pulled one of the alarms. I do apologize again and hope it did not inconvenience you or your stay too much. Breakfast is just a grab and go and not a hot breakfast at all Extended Stays but glad you enjoyed the coffee as well. I did have maintenance check the tub and the stopper just needed to be pulled up. Thank you for staying with us and we hope to have you back... read more

Business response:

Thank you for choosing Extended Stay America for your quick visit and for sharing your comments. We are glad you had a pleasant stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are delighted to know you had an overall pleasant stay, and you liked our well-kept property as well as friendly staff. However, we apologize our hotel did not have a pool or a fitness center you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you for being our guest, and we do invite you to stay with again in the future. Sincerely, Hotel Management 

Business response:

Thank you so much. I'm so glad you enjoyed your stay with us. We hope to have you back again to stay in the future. You will be receiving a survey via email from us. If you could please fill that out we would greatly appreciate it. We love to see 9's and 10's. Take care and we hope to see you again. Thank you, Robie Palmer General Manager 

Business response:

Thank you for your recent visit and your feedback. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and found us to be a good value. However, we apologize for the difficulties you faced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give ... read more

Business response:

Good morning! I'm so glad you enjoyed your stay with us! You should receive a survey from us in your email. If you could so kindly fill it out we would GREATLY appreciate it. If there is anything at all I can do for you please let me know. We look forward to having you back again. Thank you, Robie Palmer General Manager