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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Clean room and very comfortable bed. Would have liked a small coffee pot in the room though.
Spacious Short stay..met our needs just fine
Business response:
Greg, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The hotel was easy to get to and easy to get back onto the highway or drive around town, beautiful grounds. The inside of the property is bare minimum. The lobby is bare, no staff at the desk. I waited awhile and someone came but proceeded to talk on the phone to another employee calling about their schedule. She told me to wait so she could go check the schedule. Which, alright, I guess? Once you go through the doors into the hallway you immediately notice the smell. Honest to everything, it smelled like burning garlic brea... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Staff was pleasant even though we had problems at the hotel
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
To much for what you got. Was a little disappointed with our stay. Room had nothing in it. I know because of covid but, it was just the very basic . If we needed something we had to go to the front desk to ask for every little thing. Also what hotel does not offer free ice. Apparently this one. The price was to much for what you got.
Business response:
Thank you for your review. We are happy to see the rating as it states you had a nice time with us, but we are sorry for not meeting your expectations with regard to your room. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Only dislike was the lack of more than one towel rod in the bathroom.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.