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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Decent Stay, No Issues Other than the false advertising of "free breakfast", our stay was very nice. Their "breakfast" is stale muffins and granola bars with some coffee or tea. No real breakfast. But there are several good restaurants to eat at nearby.
Business response:
Dear William, Thank you for being our guest. We are glad you had a pleasant stay. However, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass your feedback on to the appropriate team members, as we are always grateful to know how we can improve a guest's experience. On the other hand, we are happy that our location made your trip better. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
It was very nice and clean we come here every year
Business response:
Dear Tammy, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations during your visit. We strive to provide all our guests with a wonderful experience. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely,Hotel Management
Staff very pleasant.
Good on a budget. I was looking for a kitchen and a little more space and this fit the bill. I can’t complain too much for the price and the staff was friendly and helpful, maintenance fixed the sink the next day. The beds are firm! Not comfy if you like softer.
No EV charger or even an outdoor receptacle to use for my own charge cable. No benches out front or by the doors to sit outside. No ice maker.
Business response:
Dear Erin, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
The room was clean and well maintained. That's my main focus when on a road trip and only wanting a place to sleep. The bed was horribly uncomfortable, tho.
Business response:
James, thank you so much for your recent stay with us. It is great to see you enjoyed your time here. We always want our guests to have a gratifying experience in every aspect, which is why it was disappointing to read that the bed in your suite was not very comfortable. We know this was an inconvenience and hope you were still able to get a restful night's sleep. We will look into this; thank you again for letting us know. It was wonderful to have you as our guest, and we hope you will return soon. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.