This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
EXCELLENT
Business response:
Joseph, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Not impressed with our stay There was a salad in the refrigerator yet from a previous guest. The room above us was EXTREMELY noisy - once I complained, things did get better but loud enough to wake you up at night. The air conditioner/heater was noisy and clunked when the compressor kicked on and off. There was a pocket knife found in the sofa bed.
Business response:
Laura, thank you for sharing your feedback and being our guest. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered in your suite. These concerns have been discussed with the respective team members for quick review and action. We also regret the noise issues that impacted your experience and have taken note of it. We appreciate your patience and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Decent but some parts aren't great Overall this is a decent place. I loved having an oven. However, the oven was disgustingly filthy. It smelled like old burned food. Additionally, they do not have any dishes or anyrhing in the room. You have to ask for them. For 3 people, we got a 2 person dish set, and two tiny packets of dish soap was a joke. The tv system is awful. The water pressure was so bad. The two gentleman I dealt with at the feont desk were both polite and helpful. The location is great, very convenient to shoppi... read more
Nice room/friendly staff I was surprised that I got a room with a full kitchen for a cheaper price than most other hotel rooms in the area. I didn’t stay in the room or use it much but I didn’t have any issues with the room and it was cleaned well. I only interacted with one staff member but they were very nice and helpful.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with a kitchenette and that we were able to meet your expectations at a great price. We are also delighted to learn that you were pleased with the service our associate delivered. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.