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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room was clean and well maintained. That's my main focus when on a road trip and only wanting a place to sleep. The bed was horribly uncomfortable, tho.
Business response:
James, thank you so much for your recent stay with us. It is great to see you enjoyed your time here. We always want our guests to have a gratifying experience in every aspect, which is why it was disappointing to read that the bed in your suite was not very comfortable. We know this was an inconvenience and hope you were still able to get a restful night's sleep. We will look into this; thank you again for letting us know. It was wonderful to have you as our guest, and we hope you will return soon. Sincerely, Hotel Manageme... read more
Quite,
Okay We needed a lightbulb and asked for one immediately after checking out our room,but one was never found for us.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property feels a little tired and could use updating.
Business response:
Joseph, thank you for posting a review of your recent stay with us. We are disappointed to learn you were not completely satisfied with your stay, and we are sorry for not meeting your expectations with the overall condition of your guest suite. We are grateful for your comments, as we are always looking for ways to enhance our guest experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Room was good, Bed was comfortable. We were only passing through but it was nice to have a full kitchen since we had packed food for our trip.
The furnishings were very clean and comfortable. It was also very quiet and in a location that had little traffic.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.