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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Quite,
Okay We needed a lightbulb and asked for one immediately after checking out our room,but one was never found for us.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property feels a little tired and could use updating.
Business response:
Joseph, thank you for posting a review of your recent stay with us. We are disappointed to learn you were not completely satisfied with your stay, and we are sorry for not meeting your expectations with the overall condition of your guest suite. We are grateful for your comments, as we are always looking for ways to enhance our guest experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Room was good, Bed was comfortable. We were only passing through but it was nice to have a full kitchen since we had packed food for our trip.
The furnishings were very clean and comfortable. It was also very quiet and in a location that had little traffic.
EXCELLENT
Business response:
Joseph, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.