This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
just a place to lay your head at nights. Dont expect for your trash to be removed or room service. This should not be treated as an hotel but an apartment. The owner should go ahead and make it an apartment. If you operate as a hotel it need to mimic a hotel.
Business response:
Thank you for taking the time to review our hotel. We are sorry you were unhappy with our hotel policy and regret the inconvenience caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks once more for the feedback. We hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Just passing through. Traveling through with a small pet. Stayed at this hotel and had a good experience. Check in a little slow but gentleman at front desk was friendly and knowledgeable.
Business response:
Jan, thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us. Although you found our front desk staff friendly and professional, we are sorry for the time taken at check-in. Your feedback will be shared with them so that this is not repeated. Thank you again, and we hope to welcome you and your pet back soon. Sincerely, Hotel Management
Friendly environment and excellent service I would return
Business response:
Thank you for taking the time to write about your recent stay with us at Extended Stay America. It's always great to read that a guest enjoyed everything about their stay, and comments like yours let us know we are on the right track in delivering great service. Thank you for staying with us and we look forward to seeing you again soon. Sincerely, Hotel Management
The door on my room (224) would stick and was very hard to open and close. A modification had been made that caused the door to wedge against the door jamb. It required a very hard push to close the door.
Business response:
Thank you for being our guest. We're sorry for the inconvenience you had due to the door of your room. We have shared your feedback with our maintenance team for review and action. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Maintenance Needed Shower head needed to be tightened, the water was coming out of it spraying everywhere, the fan in the bathroom did not work. The room had an odd smell.
Business response:
Matthew, thank you for being our guest. We're sorry for the maintenance issue you encountered and the odor you experienced in your accommodation. Please be assured that we have asked the appropriate teams for review and action. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We liked that our room was huge, which was unexpected. Did not like the breakfast, it that is what you want to call it. We did not not know there wasn't any cooking like other places we stayed. Coffee was good though.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your spacious suite. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.