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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Craig, thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
My room was not very clean. The first thing I did was go buy a bottle of disinfectant to remove the food stuck on the T.V. remote -- and I cleaned all other surfaces assuming they had not been wiped down. The hotel provided dishes but you had to go to the front desk and make several trips back to your room loaded up with a coffee maker, toaster, plates, silver ware drawer, pans, glasses, etc. I booked a week - it would have been great if they had anticipated my needs and already placed these items in the unit. The bathroom s... read more
Business response:
Thank you for taking the time to review your stay with us. We are happy to know your overall experience was enjoyable and that you liked your comfortable room. However, we are sorry for the cleanliness issues you had and for your disappointment with our amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope ... read more
Passing thru A reasonable priced short stay near the interstate, easy access. Larger rooms with full kitchen.
Business response:
John, thank you for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your fully-equipped room and that you were impressed with the convenience of our location. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Fair condition of building, room. Cleanliness and upkeep could be better. Disappointed in breakfast. Should not advertise breakfast. Could use some updating. Staff spread thin so service was fair. Had booked a 2 night stay. Only stayed one. Was refunded for the second night.
Business response:
Jennifer, thank you for being our guest. Although you had an overall pleasant stay, we apologize for falling short of your expectations for a perfect visit. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Apparently the hotel allow pets. I have no problem the hotel's pet policy but the room I stayed has animal and human hair on the sheets and pillows. I don't have dog. I checked in the hotel after 11 pm. Someone played loud music until midnight. The hotel should remove "breakfast included" line from their ad. It was misleading. All they had is a bad coffee, granola bar, and oatmeal pouches. They don't even have a coffee maker in the room. I checked out after 7:00 am. I wouldn't recommend this place. Although it costs $70, I f... read more
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Todo limpio , solo que yo pedí cuarto de no fumadores y el que me asignaron olía mucho a cigarro , por falta de tiempo para llegar a mi evento no fui a decir que me cambiaran, pero en general todo bien
Business response:
Elsa, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us, but we regret the smoke odor you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. Thank you again for your review. Please come back and see us soon. Sincerely, Hotel Management
Business response:
Cheryl, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Jim, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 935 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open tomorrow at 7:00 a.m.