This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The hotel was clean. There was no ice machine on premise and no hair dryer.
Business response:
Thank you for reviewing your stay. We are glad you liked our well-maintained property. For your information, a hair dryer is kept and available at the front desk, and our team gladly delivers it to your suite upon request. We value your feedback and hope to see you soon on your next visit this way. Sincerely, Hotel Management.
Staff at front desk was very friendly and helpful!
Business response:
Thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
If you are looking to stay somewhere with your dog this is a good place for that. When I first entered my room there was a strong dog odor. When I asked for a room that had not had pets in it they said all their rooms have a possibility of having had a dog in them. Thankfully they had another room available that did not smell like dog. The room was fine--not great, but not awful. The "breakfast" is really just a granola bar type food. I was only looking for coffee so I was fine. Their coffee was good.
Business response:
Thank you for sharing your comments. We are sorry for the pet odor you had in your initial room and regret the inconvenience caused. We work hard to provide the best and cleanest environment for all of our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. Thank you again for your feedback, and please do come to stay with us in the future when you are in the area. Sincerely, Hotel Management
The sink in the bathroom was not functioning they fixed it being a little dirty Th suze if the room was nice it was big.
Business response:
Patrícia, thank you for being our guest. Although you liked the size of your suite, we are sorry for the issues you encountered. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Looked better in the pictures. Although the shower was great and the bed was comfortable, the room appearance was kind of outdated. It was also pretty clean but minimally stocked. You had to ask for any kitchenware. The halls smelled of fried foods and cigarettes even though it said no smoking. Overall our stay was fine but felt for that price things could have been nicer.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 935 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.