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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Passing thru A reasonable priced short stay near the interstate, easy access. Larger rooms with full kitchen.
Business response:
John, thank you for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your fully-equipped room and that you were impressed with the convenience of our location. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Fair condition of building, room. Cleanliness and upkeep could be better. Disappointed in breakfast. Should not advertise breakfast. Could use some updating. Staff spread thin so service was fair. Had booked a 2 night stay. Only stayed one. Was refunded for the second night.
Business response:
Jennifer, thank you for being our guest. Although you had an overall pleasant stay, we apologize for falling short of your expectations for a perfect visit. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Todo limpio , solo que yo pedí cuarto de no fumadores y el que me asignaron olía mucho a cigarro , por falta de tiempo para llegar a mi evento no fui a decir que me cambiaran, pero en general todo bien
Business response:
Elsa, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us, but we regret the smoke odor you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. Thank you again for your review. Please come back and see us soon. Sincerely, Hotel Management
Business response:
Cheryl, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Jim, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
I like the privacy. But it needs to be cleaner and no one cleaned the rooms daily and i stayed 3 days.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, kindly note to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The room was bigger than i expected. The staff was very friendly. Not easy to find for being just off interstate.tbe cont breackfast
Business response:
Thank you for reviewing your stay with us at Extended Stay America. We're glad to know you loved your spacious room and that you were pleased with the service provided by our associates. However, we're sorry you were not happy with our grab-and-go breakfast. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was bigger than expected. For being just off interstate not easy to find. The cont. breackfast was lossy
Business response:
We appreciate you posting your review of Extended Stay America. It is a delight to know you enjoyed the spaciousness of your well-appointed room and that you had a relaxing stay. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Apparently the hotel allow pets. I have no problem the hotel's pet policy but the room I stayed has animal and human hair on the sheets and pillows. I don't have dog. I checked in the hotel after 11 pm. Someone played loud music until midnight. The hotel should remove "breakfast included" line from their ad. It was misleading. All they had is a bad coffee, granola bar, and oatmeal pouches. They don't even have a coffee maker in the room. I checked out after 7:00 am. I wouldn't recommend this place. Although it costs $70, I f... read more
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.