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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel, in general is well maintained and clean. Staff is courteous and friendly. The rooms are spacious and it’s convenient to have a full size refrigerator and freezer, microwave and 2 element stove. Kitchen utensils, pots, pans and dish detergent are available at the front desk upon request. Hangers are available on request from the front desk. We found this unusual since most hotels will have hangers in each room. The only complaint we had was the bed was old and so soft (beat#up) that we rolled towards the middle and... read more
When checking in (lady) staff not very friendly. Listened to a staff member complain about cleaning nasty dirty rooms..on nice note the check out this morning was a man who was so nice and friendly.. (fridge was not in in room .. had to plug in my tv.. no hair dryer in room tv glued down to table right in from of the mirror.. 206 room
Business response:
Dear Sandy, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. Also, we want to apologize for any housekeeping oversights around our hotel. We take our guest comments seriously, as they will help us enhance the experience for future guests. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
This extended stay staff is much better than the other location on boardwalk.
Business response:
Dear Tracie, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know that you appreciated the excellent service provided by our staff. Your kind comments and excellent rating are greatly appreciated by all of us. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review of Extended Stay America, and we hope to have you as our guest again soon.Sincerely,Hotel Management
Felt a little bit ran down. Staff was great tho 😊 the man was super helpful and friendly
Business response:
Dear Tracie, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Staff
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.