This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is dated, needs to be refurbished
Good location. Low marks for a room that was not clean, no amenities and a limited breakfast service. Would not recommend.
Business response:
Dear Marian, Thank you for taking the time to share your observations with us. We are grateful for your acknowledgment of our ideal location. However, we apologize for not meeting your expectations concerning the cleanliness of the accommodations and our complimentary grab-and-go breakfast. We value your feedback as we continually strive to improve our guest experience and will discuss it with appropriate individuals. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
Good place for the cost Room was spacious and we loved having a full refrigerator/freezer as opposed to those mini-friges. The only minor issue was that the shower was not handicap accessible.
Business response:
Michael, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our spacious accommodations and that you appreciated having the convenience of a kitchenette in your guest room. We also appreciate you pointing out the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit. Sincerely, Hotel Managem... read more
Problems in the room where things were falling apart. Mold in the bathroom. Can’t get the cooking smell from previous guests out of the room
Business response:
Merilyn, thank you for being our guest and sharing your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 855 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.