Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Sara, thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review of Extended Stay America. We are glad to know you enjoyed your time with us and that you were happy with the value we offer. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Gary, we are delighted to know you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you found us to be at a fair price and that you had a great time while you were here. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know overall you had a pleasant stay with us and were impressed with our courteous associates. However, we are sorry for the issues you had. Your feedback will be shared with the appropriate team to improve our future guests' experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management