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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well worn, but clean.... This hotel is a good location-close to U of m campus, the mall and restaurants..but it is also located very near to the highway ramp and rather noisy due to the traffic flow if you are at that end of the building... We had a king room reserved, but when we arrived (on a busy,college graduation weekend in Ann Arbor) none were available so we were upgraded at no cost to a king suite! Clean but furnishings all well worn-basic-no blow dryers or shampoo/lotion!You do get a few little bars of soap though. ... read more
No frills works for me! This is a great choice if, like me, you like to have a kitchen available but don't want to pay the moon for the privilege. On the other hand, this motel will only change the sheets/towels if you order and pay extra. I don't need it for my short stay. The room was quiet, comfortable and clean.
Wow they stole my food
Business response:
Dear Guest, We completely understand how this experience detracted from your stay, making it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. We hope you will return so that we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Ni un solo día han arreglado la habitación, pedí más de 4 veces que lo hicieran y ni las toallas del baño me cambiaron. Peor experiencia en un hotel en mi vida . Nunca más vuelvo a utilizar esa compañía.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We are extremely concerned to hear that your room was not cleaned and that bathroom towels were not changed. This is not the standard of service we strive to provide, and we deeply regret the inconvenience caused. Please be assured that your feedback has been shared with our housekeeping team. We truly value guest feedback, and we are committed to improving our services so that future guests do not face similar issues. We hope to have the chance ... read more
I called the hotel before arriving to check if someone will be available for checkin when I arrive after midnight. And while they told me yes, it was shocking that the front desk kept arguing that the system get auditing around thag time (2 am) and they might not be able to get me in!!! Imagine after long trip, you can't get into your confirmed booki
Business response:
Dear Guest, Thank you for sharing your experience. We understand how difficult it can be to arrive after a long trip only to face uncertainty at check-in. Clear and supportive communication is essential, and we regret that you felt this was lacking. Your feedback highlights the need for better coordination and understanding during late arrivals, and we thank you for bringing this to our attention. We appreciate your patience and hope future stays are more seamless and comfortable. Sincerely, Hotel Management
No one was at the front desk for 25 minutes. We arrived there after 10 pm. The phone that said to call “O” if no one was at the desk was broken. When the woman working the next shift came into the lobby to start work, she was surly and defensive. The room she sent us to had a half smoked cigar, an open can of beer, an unmade bed, and a bloody washcloth in it, so when I went back to the front desk and said we needed another room because of all that, she was rude again and slow walked the whole process.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience and distress caused by the lack of staff at the front desk and the condition of the room you were initially assigned. This is far below the standards we strive to maintain. Guest satisfaction and comfort are our top priorities, and such incidents do not reflect our commitment to professional and courteous service. Your feedback will be shared with our team to improve future guest experiences. We appreciate your patience and hope t... read more
The extra latch on the door for extra safety was broken...not vaccum...everything out dated and raggedy...i pushed the heavy recliner up to the door to feel secure...never will i ever come back there for sure.
Business response:
Dear Guest, Thank you for sharing your concerns. Guest safety and comfort are top priorities, and we are sorry to learn about your experience. Your feedback highlights the critical importance of timely and effective maintenance to ensure all security features work properly and guests feel safe. Please be assured that we will share your feedback with our team to provide a better experience for future guests. We sincerely apologize that your stay did not meet these expectations and appreciate you bringing this to our attention... read more
It was good except the lady at the front desk was rude during check in
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.