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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do. Not. Do. It. From the unoccupied front desk to the room keys that deactivate mid-day and require constant "charging", to the deplorable sleeping and bathing conditions it's safe to say don't stay here. Even if you think you have to because of budget - try try try to go somewhere else. Can you imagine finding yourself in the need to access your room quickly for whatever reason only to find out that your key doesn't work and there's no one there to help you? Yeah... never again. So unsafe.
Business response:
Dear Guest, We deeply regret that your experience fell so far below expectations, and we sincerely apologize for the frustrations you encountered, particularly with room access and service availability. While we strive to provide seamless and secure stays for all guests, we recognize there were significant shortcomings during your visit.We are actively working to improve service reliability, room readiness, and responsiveness at all hours to ensure our guests feel both welcomed and secure. We understand how important peace o... read more
I mean, outside is worse We saw a couple of cockroaches, toilet had urine residue under the seat, and the back door never latched and reeked of damp cigarette. One of the towels appeared to have a couple spots of blood on it. Overall it was not the worst location and if you don’t need amenities, a comfortable bed, updated furniture or aesthetics, or possess the desire to feel clean and rested I’m sure it’s fine for many.
Business response:
Dear Guest, We are truly sorry to hear about the issues you encountered during your stay and sincerely apologize for the discomfort and disappointment caused. The presence of pests, cleanliness concerns, and maintenance issues you described are unacceptable and not reflective of the standards we strive to uphold. Your feedback is incredibly valuable and has been shared with our management team to ensure immediate corrective action. We are committed to making meaningful improvements and providing a cleaner, safer, and more co... read more
Not a nice place to stay. Didn’t feel safe, very noisy and unclean.
Business response:
Dear Guest, We are truly sorry that your stay did not meet your expectations. Feeling safe and comfortable is essential, and we regret falling short in providing that experience. We also apologize for any noise disturbances and cleanliness concerns you encountered. Guest satisfaction is a priority, and we take your feedback seriously as we work on improving security measures, housekeeping standards, and overall guest comfort. While we understand your disappointment, we hope you consider giving us another opportunity in the f... read more
The room needs to be updated including carpeting There is no coffee machine , coffee cup and hair drier
Business response:
Dear Yuki,Thank you for your feedback. We regret that the room did not meet your expectations and appreciate your comments regarding the need for updates. Your concerns about the carpeting and missing amenities have been noted, and we will review them with our team to enhance guest comfort. We strive to provide a more convenient and enjoyable stay and appreciate your valuable input. We hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management
The carpets are worn, there’s a smell in the hallway, there were people above us that sounded like they were jogging for a long time. We stayed here years ago..won’t return. The staff was helpful and courteous and I was grateful to receive two nights refund.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the carpets, hallway odor, and noise disturbances. We understand how these aspects impacted your stay and regret that we fell short of your expectations. On a positive note, we’re glad our team was helpful and able to address your concerns with a refund. Your feedback is invaluable as we work to improve our facilities and guest experience.Sincerely,Hotel Management
They didn’t let me check in bc it was “dirty”
Business response:
Dear Clare,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the check-in process. Our goal has always been to provide a clean and welcoming environment for our guests, and we deeply regret that this situation led to an unpleasant experience for you. Please know that we take cleanliness and guest satisfaction seriously, and your feedback will be used to address and improve our standards. We truly hope you will consider staying with us again, as we would love the opportun... read more
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.