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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is extremely worn down. Furniture was broken and damaged. Tub was dirty.
Business response:
Dear Charlie,Thank you for sharing your feedback. We sincerely apologize for the condition of the property during your stay. We understand how disappointing it can be to encounter issues with the furniture and cleanliness, and this is not the experience we aim to provide. Your comments are valuable to us, and we are addressing the concerns you've raised with our team to ensure improvements are made. We truly appreciate your patience and hope to have the opportunity to welcome you back for a more comfortable and enjoyable sta... read more
It's unfortunate that I have to write a terrible review as it has never been the case when we travel. But, the conditions at this location were disgusting. It was apparent that some poor housekeeper had tried her best but the room was equal to a college dorm room that someone had trashed and left.The refrigerator was rusty and the front all marked, chips out of the counters, large chips of paint off the walls, and the heat/air did not even turn on. We alerted the front desk abt this but said they couldn't do anything abt it.... read more
Business response:
Dear Susan, Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay. The conditions you described are unacceptable, and we appreciate your understanding of the challenges our housekeeping staff may face. We are actively working to address maintenance issues and improve the overall cleanliness of our rooms. Your feedback regarding the locked room situation has been noted, and we are reviewing our protocols to prevent such occurrences in the future. We genuinely appreci... read more
Obvious smell of smoke and they had to know about. They could not offer another room and it was too late to find a different property.
Business response:
Dear Michael, Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell of smoke in your room and our inability to offer you an alternative. We understand how frustrating this situation must have been, especially when you were unable to find another property at that hour. Your comfort is our priority, and we take your concerns seriously as we strive to enhance our services and overall guest experience. We appreciate your understanding and hope you will consider giving us another opportunity to prov... read more
PRICE GAUGING Extended Stay. Supposedly. No plates, glasses, cups, silverware. Pretty sure I came home with bed bug bites. GROSS example of price gauging during a Michigan home game. Shameful. Governor Whitmire needs to step in
Business response:
Dear Danni, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, especially regarding the lack of kitchen items and your concerns about bed bugs. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and act... read more
I couldn't check in because their housekeeper had actually just quit, before I arrived to check-in. They had no clean rooms. I had to check into another hotel . I am requesting a refund.
Business response:
Dear Kevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
I booked through Expedia. When I tried to check in they said they saw my reservation but had no room available
Business response:
Dear Rick, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the reservation issue. It is not reflective of the service we aim to provide, and we are working closely with our booking partners to prevent such occurrences in the future. We appreciate your patience and understanding. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.