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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should get an A for effort. Staff was nice. Very outdated. Probably as clean as it could be. Smelled like dust and Marijuana
Smells of puke in hallways. 30 minutes to check in.
Terrible and dishonest! This was a terrible hotel experience. They didn’t have the type of room I reserved, they didn’t have a gym (as advertised), and the hotel lost power for one night and morning. I will not be staying here again and I recommend that you don’t either!
Hotel did not honor reservation. What's the point
Noisy tenants, lost power, only coffee and a breakfast bar so no breakfast included.
The description of the room says a coffee maker in the room, no... counters were sticky, the bathroom door handle was in pieces on the counter. The complimentary breakfast was granola bars and stale muffins, no fruit available. Not a nice place
Business response:
Dear Jeffrey, Thank you for taking the time to share your feedback. We are sorry to learn that your recent visit did not meet your expectations. We understand how important comfort and accuracy are when choosing accommodations, and we regret that your experience fell short. We genuinely value your comments, as they help guide our efforts to improve. We hope you’ll consider giving us another chance to provide a better and more welcoming stay in the future. Sincerely, Hotel Management
Im traveling a lot. But i never stay at hotel like that one. Dirty, unsafe, staff not friendly. They overbooked! They were yelling at the guests. Terrible place even for one night!
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about your recent experience, and we deeply regret that your stay did not meet expectations. Please accept our sincere apologies for the discomfort and frustration caused. Your comments have been shared with our leadership team, as we are committed to providing a more welcoming and well-maintained environment. We hope you’ll consider giving us another opportunity to deliver a stay that feels far more positive. Sincerely, Hotel Management
Do not stay here. There are no front desk agents, they room keys deactivate randomly throughout the day, the food provided was stale, and the bed... you're better off sleeping on the floor.
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.