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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as we walked into the reception we perceived the smell of weed, it was very notorious that the receptionist was under the influence, but we had to sign a paper stating that we were not going to smoke in the room. When we got into the room there were roaches on the wall, the floor, kitchen counter tops and sink. I do not recommend this hotel at all.
Business response:
Dear Orlando Chavez, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The manager on duty Latisa was horribly rude to us. Making us feel like we were the problem that the room that we were assigned to wasn’t anywhere near ready for us when we arrived to the hotel around 4pm. She would talk over us and wouldn’t give us a caring apology for making us feel unwelcome and not heard. She made us feel so uncomfortable and her only solution was to offer us a full refund and not even stay at the hotel. There was no way we were going to stay after the way she made us feel and how she treated us. Terribl... read more
Business response:
Dear Nikki, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The said they serve breakfast , which they didn't, they only had coffee.
Business response:
Dear Myron, Thank you for being our guest and informing us about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management
Bottom of the Barrel. This place is so run down and has zero amenities. No Gym, No Ice Machine to start. The rate was $204 per night, which is robbery for a 1.5 star property. Definitely NOT a business trip hotel. It looks like a homeless shelter in some aspects.
Business response:
Dear Jeffrey, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We continuously strive to improve our services and amenities based on guest feedback. While we may not offer all the amenities of a higher-star property, we aim to provide clean and comfortable accommodations at competitive rates. Your comments will help us in our ongoing efforts to enhance the guest experience. Thank you for staying with us, and we hope you might consider us for future visits.Sincerely,Hotel Management
I've stayed at other extended stays and has a pleasant experience... This one however was not... Front desk attendant .. When he chose to show up was totally unprofessional and the place smelled so bad it almost made you gag... The room was nasty and smelled horrible as well... My wife and I opened the Windows left to go eat but it did not fix the problem... We ended up just leaving the property we could not bring ourselves to stay in those conditions... we canceled our second day and ended up going to a different property f... read more
Business response:
Dear Laurent, On behalf of our team, we appreciate you staying with us and providing a review. Our top priority is to ensure our guests have a comfortable and enjoyable stay with attentive and friendly staff. We apologize that your experience did not meet our high standards, and we have shared your feedback with our team to take immediate action. Your honest feedback is valuable as we strive to improve our services. We hope to welcome you back soon and provide you with the exceptional stay you deserve.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.