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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bottom of the Barrel. This place is so run down and has zero amenities. No Gym, No Ice Machine to start. The rate was $204 per night, which is robbery for a 1.5 star property. Definitely NOT a business trip hotel. It looks like a homeless shelter in some aspects.
Business response:
Dear Jeffrey, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We continuously strive to improve our services and amenities based on guest feedback. While we may not offer all the amenities of a higher-star property, we aim to provide clean and comfortable accommodations at competitive rates. Your comments will help us in our ongoing efforts to enhance the guest experience. Thank you for staying with us, and we hope you might consider us for future visits.Sincerely,Hotel Management
I've stayed at other extended stays and has a pleasant experience... This one however was not... Front desk attendant .. When he chose to show up was totally unprofessional and the place smelled so bad it almost made you gag... The room was nasty and smelled horrible as well... My wife and I opened the Windows left to go eat but it did not fix the problem... We ended up just leaving the property we could not bring ourselves to stay in those conditions... we canceled our second day and ended up going to a different property f... read more
Business response:
Dear Laurent, On behalf of our team, we appreciate you staying with us and providing a review. Our top priority is to ensure our guests have a comfortable and enjoyable stay with attentive and friendly staff. We apologize that your experience did not meet our high standards, and we have shared your feedback with our team to take immediate action. Your honest feedback is valuable as we strive to improve our services. We hope to welcome you back soon and provide you with the exceptional stay you deserve.Sincerely,Hotel Managem... read more
Not very happy. Drove and was told after I paid for the room at a rest stop. At 1:00am that they stop doing check ins at 11:00 so needless to say they wouldn’t let me in or refund me. Slept in my car at 2:00am thanks to them.
Business response:
Dear Guest, Please accept our apologies for the issue with your reservation and for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
Tub didn’t drain. Had to rinse the hair off of the wall in the shower. Was expecting housekeeping as there was no indication that we weren’t going to receive it. Booked king room. Was no where near a king bed.
Business response:
Rachel, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.