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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant staff. Room clean and comfy.
Business response:
Dear Charraine, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you appreciated our staff. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
Staff at front desk are so nice.
Upon arrival Amanda at the front desk greeted and welcomed me and checked me in speedily. I had trouble opening the door to my room (i was turning the handle the wrong way) and when I informed her she came up immediately and showed me how to turn the handle and she maintained a smile and a friendly demeanor the whole time. Amanda has excellent customer service skills. She is an asset to your business!
Business response:
Dear Dolores, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Amanda; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
The room was absolutely HORRIBLE!! Not one trash can in the entire room. Not the bathroom or the kitchenette. No utensils, no dishes, holes in the walls, it was the WORST. However, the young lady that checked us in was amazing. She was kind and knowledgeable and was the ONLY positive aspect of our stay!!!
Business response:
Dear Barbara, Thank you for choosing us. We apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,724 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.