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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so Room was ok. Bed was comfortable enough. Carpet was not clean and had sticky areas. I didn't take off my shoes a second time. Rest of room was clean. Staff was very helpful. "Breakfast" consisted of coffee, packedged muffins, packages of oatmeal.
Hotel hallways smell carpet need cleaning.
Business response:
Dear Dion, Thank you for your feedback about your stay at Extended Stay America. On behalf of hotel management, we apologize for the unpleasant smell and the condition of the carpets in the hallways. We are addressing this issue promptly and taking steps to ensure a fresher and cleaner environment. Your comments are important to us, and we hope to welcome you back soon to experience the improvements.Sincerely,Hotel Management
Friendly, Helpful staff, Reagan was very nice & freindly. She called me to let me know i has accidentialy made 2 reservations, prior ot my checking in. She cancelled the reservation before i got there, and although I ended up being double charged, they immediatley refunded my monies, with no issues. She also was able to accomodate later check out which worked well. CON: the nght shift didnt set up breakfast in the morning, so my guest & I had to order out. Other than that no real issues, and Id stay again
This hotel has a really funny smell the carpet and the rooms are stained the first room I received was full of dirty towels and sheets so I requested another one and the next one smelled like fish and so did the hallways I never will return here
Business response:
Dear Tikeisha, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered with the room cleanliness and odors. This is not reflective of our standards, and we are addressing these issues immediately with our housekeeping team. Your comments are invaluable, and we hope to have the opportunity to improve your perception and provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.