Extended Stay America - Detroit - Dearborn

Business response:

Dear Shifu, Thank you for sharing feedback on your stay. We sincerely apologize for the maintenance issues with the noise of the air conditioner and the refrigerator in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. ... read more

Business response:

Dear Jessica, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our staff helped to make your stay even more comfortable. Your response will be shared and celebrated with our entire team as we ensure every guest experience at our property is exceptional. We are delighted to learn you found our hotel so comfortable and spotless. We look forward to seeing you again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your recent experience at Extended Stay America. Our main objective is to provide outstanding service and comfortable suites for every guest. Therefore, we are genuinely pleased to read about the enjoyable aspects of your stay, and we appreciate you highlighting our clean rooms. However, we regret the issue with our elevator and vending machines and how this has impacted you. We appreciate you informing us about these concerns so we can address them with our maintenance team and prevent such... read more

Business response:

Dear Christopher, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. Please stay with us again the next time you visit the city. Sincerely,Hotel Management 

Business response:

Dear Renata, Thank you for choosing us. It is good that you had a pleasant time here, but we apologize for the inconvenience caused in the room due to the uncomfortable bed. Let us address this issue so our future guests do not have the same problem. Also, we are instructing our team to further double-check the room before allocating it to the guest. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Managem... read more