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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to clean the shower and tub before i could shower The kitchen sink was clogged and when the water came up it had black chunks that came out of the drain and the fridge had water build up in it
Business response:
Dear Guest, Thank you for your feedback. We apologize for the cleanliness issues you encountered with the shower, tub, and kitchen sink, as well as the problem with the refrigerator. This is not the standard we aim to maintain. We are addressing these concerns with our maintenance and cleaning teams to ensure they are promptly resolved. We appreciate you bringing this to our attention and hope to provide a much-improved experience at Extended Stay America during your next stay. Sincerely,Hotel Management
It's a nice place to stay
Nice ,looked just like the pics. We plan on staying here again. So very nice.
Business response:
Dear Tammy, Thank you so much for your kind words about Extended Stay America! Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management.
Liked the location, wasn’t too busy and was located in a nice neighbourhood
The room need to be detailed clean. And wanted to shelf was missing in the kitchen area. But for a hundred and something dollars a night it should have been better but we was only staying for two nights so it was okay for two nights
Business response:
Dear Abrella, Thank you for your feedback. We appreciate your comments and are glad to hear that your stay was acceptable for the two nights. We apologize for the missing shelf in the kitchen area and the need for a more detailed cleaning of the room. Your concerns are important to us, and we are addressing these issues with our housekeeping and maintenance teams. We hope to provide a better experience at Extended Stay America for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,800 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.