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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, cigarette burns in carpet. Had to leave and find a cleaner place to stay due to medical condition.
Business response:
Thank you for posting your review. We apologize for the inconvenience you encountered with the cleanliness of your room. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We assure you that corrective action has already been taken by the housekeeping department to ensure that this doesn't happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I wouldn’t recommend this hotel to anyone..it is not comfortable at all.
Business response:
Huda, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Less than one star This was a terrible experience. First of all, the hotel people wouldn't let us check I at 3 pm which is their check in time. They were very rude and said we need 20 more min to clean. Second, the staff was really rude and unwelcoming. Third, the room was dirty with food in the kitchen cabinet not cleaned, floor super sticky and terrible overall. I wouldn't recommend this place or it franchise to anyone. The price was too expensive for the kind of stay and staff we got.
Business response:
Sneha, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Never again with this group. In my opinion Detroit is a dump, if it wasn’t for the Ford factory we would have avoided it like the plague. Hotel breakfast was a stale coffee and a granola bar. I now know what "breakfast on the go" means. I must have stayed in about 100 hotels in the US and this is the first that came with no housekeeping. If you want your bed made and the bathroom cleaned.... do it yourself
Business response:
Michael, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Our brand leaders are also made aware... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
So , I recently stayed there and I didn’t understand why they couldn’t bring up extra towels when requested they wanted us bring down our old towels to get new ones , staff just seem unprofessional at the front desk like they are robots and reading for a script when time to check in or ask questions . I just wasn’t satisfied with my stay . And very up set with the lady who booked us the room she stated this hotel has a pool and free breakfast we didn’t get either
Business response:
We apologize our facilities and service were not up to your expectations and the inconvenience these caused. It is also disappointing to read you were unhappy with our hotel policies. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not a pleasant stay. This was a very low budget hotel. Very low budget. It didn't even have a sign out front saying the hotel name, sign in the parking lot about locking your car (hotel not responsible for items missing). The room was more or less fine, but the toilet was coming away from the floor so when I sat down it was unstable. The pillows/bedding smelled like human, like they had not been washed. In the middle of the night there were people outside being loud and burning tires in the parking lot right outside my windo... read more
Business response:
Amy, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
absolutely the worst experience ever.. the guy Ishmael was very rude he gave me keys to somebody else room walked in on them very embarrassing then he down sized my room and overcharged me
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience at check in. Additionally, we are sorry for the mixup regarding your room type and charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your bill. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No service property Terrible front desk staff. Manager is rude. And if you want to ask for everything, this is your place. They claim they are not a full service property.. They are a no service property.
Business response:
Edward, thank you for choosing to stay with us and for sharing your concerns. Please accept our apologies as well as our assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, and we are sorry that did not happen in your case. We hope you will give us the chance to serve you better on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,731 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.