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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a leaking frig and wasn’t going to fixed for 2 days to fix. The frig was dirty. The towels were dirty and didn’t have any extra. No coffee pot. No plates cups or bowls. No sheer curtain for the window while staying on the first floor so if you wanted natural light the whole outside could see you. The desk had broken legs. The closet did have hangers. The stove top was dirty. I had to move my senior mother who is disabled and my family to a new hotel and they are not willing to refund my payment.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
DIRTY Didn’t check in Nd still got charged
Business response:
Musa, thank you for sharing your feedback. We are terribly sorry about the concern you described, and we apologize for the inconvenience this caused you. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Meanwhile, please do not hesitate to reach out to our front desk so that they can assist you further. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Condoms in bed sheets Bad experience because of the bad cleaning. The linen where dirty and we actually found a used condom. Breakfast was just pancakes and bad coffee. Internet is slow unless you buy faster service which negate free wifi advertised. For the value it really disappoint. I could have found better place for the price I paid.
Business response:
Husam, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We also regret the disappointment you had with our grab-and-go breakfast. Moreover, your concern regarding the internet will be ... read more
Noise was unbelievably annoying. There was no peace at any time of the night.
Business response:
Mitchell, thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and that this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Business response:
Jessica, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
We found old socks in our beds and they smelled like smoke. Clearly was not changed when we got there
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Breakfast needs to change up sometimes have hot breakfast. Provide bottle water at least. No coffee pot in the rooms. Every hotel has one. No ice to get. We’re giving ice trays to make our ice. Wow. Little things will make it batter
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.