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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service , I paid for my room and they gave it away
Business response:
Thank you for sparing some time to share your concerns. We sincerely apologize for being unable to accommodate you and the frustrations this caused. We hope you will accept our apologies and allow us an opportunity to host you in the future. Sincerely, Hotel Management
There was a bed bug in are bed . It don’t make no sense to go thru this but again. This hotel let people bring there pets to the room which it could of easily came from a person or there pet . The lady at the front desk didn’t care she she showed no care in the world . Now I will be reported this right along with pictures and video that I have
Business response:
Thank you for the feedback. We are disappointed to read your feedback and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel... read more
Nothing was special about this hotel. I didn’t like that there was no microwave or coffee pot in room, no free continental breakfast, no cooking ware and not enough silverware, cups, plates, and utensils. Never had daily room service the whole week I was there. Tv remote didn’t work. Had to pay for high speed internet. Parking lot needs repairs and cleaned more. Outside of building needs repair and new paint job.
Business response:
Thank you for the feedback and for staying with us. We are disappointed that your experience did not meet your expectations. Since we are not a full-service property, we offer limited amenities in the room. We do offer a microwave and other cooking ware upon request at our front desk. Please know we welcome you to contact our front desk at any time for items you need. We regret your disappointment with the high-speed internet fee and the parking lot issues. We will follow up on your concerns and hope to serve you better on y... read more
It eas terrible i I didn't like my stay How can i get my refund back of $323
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. Please note, if you have any finances enquiries please reach out to our front desk they will be happy to assist you.We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Nothing Nothing nothing was not please at all with the room it was dusty and not mop out
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely... read more
I stayed Here for 1 night and couldn’t wait to check out. The staff was hiding when I came in, I don’t blame them. There were guest running rampid
Business response:
Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.