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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's not clean The elevator doesn't go to fourth floor. It stands on the third floor only. There is no breakfast. Just coffee and cookies.
Business response:
Thank you for your feedback. We apologize for the issues you encountered during your stay and for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I have shared your comments with my respective team members to take corrective actions immediately. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
H Mirrors were not clean. Elevator to room dirty. Liquor bottles in the parking lot
Business response:
I am sorry for the disappointing stay you had with us and for the cleanliness issues you experienced during your visit. The condition you described is unacceptable and not at all representative of our quality standards. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome... read more
Room was very smelly Guy at front desk was very room and impatient No glasses ,plates, or utensils for kitchen
it was OK some of the staff were mean
Not so nice It was cheaper than ither gotels in the area, but you get what you pay for. Ceilings and walls are thin- i could hear the dreaser drawers opening and closing in the room above me. Room was cold - heat off when i walked in and took hour to warm up.
Do not stay here..... It smells the front desk is a joke. Checking in took a hour. Never staying at a extended stay again..... don't be cheap pay that extra 20 and get a real room.
Poor customer service Requested fresh towels not delivered Requested change of sheets not performed
Person in room next to or below my room smoked. Could smell the cigarettes very strongly at different points of the night.
The elevator was broke and staff was aware of the condition, but failed to fix it.
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,731 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.