Extended Stay America - Detroit - Dearborn

rick 

on Expedia

8 years ago

Do not stay here..... It smells the front desk is a joke. Checking in took a hour. Never staying at a extended stay again..... don't be cheap pay that extra 20 and get a real room. 

Anonymous 

on Expedia

8 years ago

Poor customer service Requested fresh towels not delivered Requested change of sheets not performed 

Anonymous 

on Expedia

8 years ago

Person in room next to or below my room smoked. Could smell the cigarettes very strongly at different points of the night. 

TEKOA 

on Expedia

8 years ago

The elevator was broke and staff was aware of the condition, but failed to fix it. 

Nader 

on Expedia

8 years ago

Dirty room & nobody listens to your complains. Very bad experience. I stayed at this hotel for 2 nights. There was hair on the bed sheets. Towels were disgusting; had yellow stains; so I had to go to Macys & purchase a bath towel. Dust was everywhere in the room. Refrigerator wasn't working. Bathroom fan was so loud. I told the woman at the reception & she said that they'll fic everything the next day. The next day I go out around noon and come back in the evening, but nothing was fixed or even touched. I complained to the m... read more

melody 

on Expedia

8 years ago

awful 

Monica 

on Expedia

9 years ago

Not professional and dirty I chose this hotel because it was a great location. It was very dirty, noisy and a few staff were very unprofessional; ie hanging out loitering with guest smoking in front of the entrance while guest drank alcohol in front as well. It was noisy all night, beeping noises from maintenance closet, floors very thin and people walking heavily all night. I advised and requested a room change and they had excuses why I couldn't. They were suppose to re-clean my room but didn't. Old corn flakes under bed, ... read more

LM 

on Expedia

9 years ago

Sloppy At Best Not impressed with a facility who starts by copying a guest's drivers license, which is illegal. As to the hotel itself, this was the first Extended Stay we'd tried, don't think we'll return. The bed was made rather messy, pillows hard, visible debris on carpet, room was so hot when we arrived we had to leave for an hour for it to cool down, and substandard sized bath towels were not impressive. 

Anonymous 

on Expedia

9 years ago

The fact that there breakfast was just breakfast bars was a joke and the fact that I asked for new sheets on the bed they told me I'd have to stay eight nights straight for them to change the sheets or they could do it for 10 dollars plus tax which is absolutely ridiculous for the amount I spent for the two nights we stayed I couldn't get clean sheets!! Never again