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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Luggage cart with a flat and more. There was only 1 luggage cart and it had 2 flat tires. My husband is blind and had just had shoulder surgery and neither the exterior door or the door into the lobby had a handicapped door switch. Also, there were supposed to be muffins and oatmeal in the morning but there never was. In addition, there were several road crews staying there and they would fill up their huge cups with coffe and once the coffe was empty the front desk staff wouldn’t make any more.
Business response:
Joseph, thank you for being our guest. We are very sorry for the hassle you and your wife had regarding the luggage cart. We also regret knowing you were unable to take advantage of our breakfast offerings. This is definitely not the kind of experience we would like our guests to leave with and your feedback has been discussed with the concerned team to find out what went wrong. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Never Again staying at extended stay Stayed at extended stay this past weekend. It was a run down place. The room was dirty, broken drawers and some kind of a smell in the hallway and rooms. NEVER STAYING in extended stay again. Upon complaining they did change our room the next day ( not thqt the other room was any better) and offered a free night voucher.The front desk was ok service with me but the rest of my family says they had a bad experience with them.
Business response:
Thank you for your review. We apologize for the uncommon smell and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We want to make it up to you by visiting us and availing your free stay, giving us a chance to restore your confidence in our hotel. We look forward t... read more
gave me a dirty uncleaned room so I had to get another one. Rude afternoon manager
Business response:
Karim, thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the cleanliness issues which kept you from having a pleasant experience. Your feedback has been shared with the appropriate team members involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Stay away Got bit by something, rude check in, dirty shower and toilet, noisy people.
Business response:
Thank you for your review. We apologize for the cleanliness and noise issues you encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the appropriate departments and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to provide you with the hospitality you deserve on the next visit. Sincerely, Hotel Ma... read more
There were no room services; the hotel did not provide new towels, soap or shampoo for the second day that I was there. The front desk clerk was not friendly and the irons in the facility did not work. For breakfast, they give you coffee, tea, granola bars, and some stale muffins. will not recommend this hotel.
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
We were very unimpressed with the checkin process and the facility in general. The receptionist did not see we had already paid. The room was very dated and did not appear overly clean. We were charged with a kitchenette that did not have anything in the cupboards or drawers. There was not a coffee maker or even a single glass or cup in the unit. Overly priced and we would not recommend this to any of our friends.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room and the inconsistency in our service level. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to improve our future guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Staff need customer service training urgently. The facility is Ok. We were not allow to check-in at 2 pm or to use toilet before 3 pm.
Business response:
We are sorry for the inconvenience caused due to the early check-in policy and apologize for the poor service delivered by our team. Your feedback will help us improve our performance going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,855 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.