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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again with this group. In my opinion Detroit is a dump, if it wasn’t for the Ford factory we would have avoided it like the plague. Hotel breakfast was a stale coffee and a granola bar. I now know what "breakfast on the go" means. I must have stayed in about 100 hotels in the US and this is the first that came with no housekeeping. If you want your bed made and the bathroom cleaned.... do it yourself
Business response:
Michael, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Our brand leaders are also made aware... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
So , I recently stayed there and I didn’t understand why they couldn’t bring up extra towels when requested they wanted us bring down our old towels to get new ones , staff just seem unprofessional at the front desk like they are robots and reading for a script when time to check in or ask questions . I just wasn’t satisfied with my stay . And very up set with the lady who booked us the room she stated this hotel has a pool and free breakfast we didn’t get either
Business response:
We apologize our facilities and service were not up to your expectations and the inconvenience these caused. It is also disappointing to read you were unhappy with our hotel policies. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not a pleasant stay. This was a very low budget hotel. Very low budget. It didn't even have a sign out front saying the hotel name, sign in the parking lot about locking your car (hotel not responsible for items missing). The room was more or less fine, but the toilet was coming away from the floor so when I sat down it was unstable. The pillows/bedding smelled like human, like they had not been washed. In the middle of the night there were people outside being loud and burning tires in the parking lot right outside my windo... read more
Business response:
Amy, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
absolutely the worst experience ever.. the guy Ishmael was very rude he gave me keys to somebody else room walked in on them very embarrassing then he down sized my room and overcharged me
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience at check in. Additionally, we are sorry for the mixup regarding your room type and charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your bill. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No service property Terrible front desk staff. Manager is rude. And if you want to ask for everything, this is your place. They claim they are not a full service property.. They are a no service property.
Business response:
Edward, thank you for choosing to stay with us and for sharing your concerns. Please accept our apologies as well as our assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, and we are sorry that did not happen in your case. We hope you will give us the chance to serve you better on a future visit. Sincerely, Hotel Management
Dirty and smelly, the room was not clean at all when arrived. I would not recommend it to any family or friend.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Overpriced & rundown Very disappointed with the hotel. The rooms were smelly and the beds were uncomfortable. The bedding with prettt awful too. Out of the three rooms we were in only one air conditioners worked. The rooms were outdated and overpriced. This was more of a $60 hotel not $100. The “continental” breakfast was really just a grab and go breakfast which was pretty disappointing comsodering that I’m paying $100 a night. The WiFi was also horrible and I could hardly load things on my phone. The staff was friendly and... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The bathroom sink was clogged and the place was not very clean.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concerns in regard to the room with our team in an effort to improve our service as well as facilities moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,855 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.