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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst night ever There was a party in the lobby it seems on a WEDNESDAY NIGHT. I was up from 11:30-12:30. Then I was up from 3:30-4:15.
Business response:
Suzan, thank you for staying with us. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Anna, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Not Good not Worth the Price First of all the staff person was young and unprofessional with zero knowledge of hospitality. Second of all the room had no hot water. It took another hour to relocate to another room which the AC conditioner had a strong bad odor.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the maintenance and service issues you experienced during your stay. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Horrible Front Desk Staff We checked in at 12am and the front desk person (Lawrence) acted like I was bothering him. He had my credit card for a long time. I informed him that I had already paid through expedia and he said he knew that. When I get to the room I checked my bank account and he charged me again. The room had a bad odor and the floor was dirty. Upon checking out I spoke with Megan at the FD and informed her that my card was charged. She stated she was aware and that it was refunded. She gave us a gift certificat... read more
Business response:
Lori, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Hairy Room Room was not clean. Dog hair everywhere. Dusty furniture. Carpet needs to be cleaned. Had to buy cleaning products to clean. Even after we asked to have room cleaned there was dog hair everywhere. Disgusting!
Business response:
Lisa, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
The worst place ever I've never complained about any hotel , but this hotel shouldn't be on your webpage not promote for it. I made a reservation via your site for 2 rooms , we arrived to the hotel with my 2 brothers who are in their 40s , I asked for 2 beds bedroom for my brothers , but the receptionist told us that he didn't have 2 beds , he has only one bed and he (Might) be able to provide rolling-bed, we were tired after 10 hours driving , we took the room, he got us rolling-bed and left it at the elevator's door with ... read more
Business response:
Kadhim, thank you for staying at our hotel and for taking the time to share your concerns. It was disheartening to read that our staff was not responsive to your needs. We sincerely apologize and assure you that immediate measures are being taken to prevent such mistakes. Your concerns in regard to odor issue you encountered in your room have been shared with our housekeeping team in an effort to improve our service and facilities. We hope you and your brothers will consider a future stay as we would welcome the opportunity ... read more
It's not clean The elevator doesn't go to fourth floor. It stands on the third floor only. There is no breakfast. Just coffee and cookies.
Business response:
Thank you for your feedback. We apologize for the issues you encountered during your stay and for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I have shared your comments with my respective team members to take corrective actions immediately. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
H Mirrors were not clean. Elevator to room dirty. Liquor bottles in the parking lot
Business response:
I am sorry for the disappointing stay you had with us and for the cleanliness issues you experienced during your visit. The condition you described is unacceptable and not at all representative of our quality standards. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome... read more
Room was very smelly Guy at front desk was very room and impatient No glasses ,plates, or utensils for kitchen
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,855 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.