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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Emily is amazing Our stay was amazing!! Emily was super helpful and friendly every day!
Business response:
Christeena, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you again for mentioning our staff, Emily. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you back soon! Sincerely, Hotel Management
Needs to be more parking, both times I’ve visited the parking situation is not ideal . Front desk was helpful & friendly and the room was clean.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Dissatisfied Smelly pillows ,only one elevator, so it's a super long walk to your room, room was antiquated,but overall nice to have a refrigerator and microwave. No real breakfast at all, no in room coffee. No coffee in lobby,very few amenities and TV service was spotty.
Business response:
Carmen, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Overall, the property was good for what it was. I had hoped for a real breakfast daily, not granola bars to go. The room was clean. The only interaction with the staff was at check-in and that was alright. The sheets were rough... Not a bad place for a long stay.
Business response:
Thank you for being our guest. Although you liked your well-kept suite as well as our courteous associates, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.