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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The lady who checked us in failed to inform us that the water would be off the next morning.
Business response:
Tina, thank you for staying with us. We are sorry for the poor service you experienced from our front desk team and regret the inconvenience it caused to you. We value your feedback and are working with our team to make sure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Decent Stay for Business Good location and convenient to restaurants and to I-75. Good rooms for business travelers.
Business response:
Thank you for choosing Extended Stay America while here for business. We are delighted to read you liked our convenient location and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Bad experience Pros: Room was clean and location very good. Cons: Front desk staff (Aaron) extremely rude,disrespectful, insulting and condescending. He needs to learn some manners and conduct himself in a professional manner. Loud obnoxious guests waking people up at 3:00 a.m. I was unable to get any quality sleep with partiers being horrible inconsiderate. Wifi is lousy.
Business response:
Susan, thank you for sharing your review online. Although you liked location, we are sorry for the rude behavior of one of our staff members and the wifi issue. Your feedback is noted, and we will use it to deliver top-notch service going ahead. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the disturbance caused to you. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for your gracious rating of Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Good deal Clean,quiet, comfortable
Business response:
Paul, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Fine hotel. It is a fine hotel to stay at. I have stayed there several times before and they must of done some renovations as this was the nicest room I have had so far. The breakfast could be improved as it's basically sugar based carbohydrates and no milk or cream for the coffee just a powdered substitute. I'm used to fruit and yogurt at least with whole grain toast. Thank goodness there is a Starbucks within driving distance.
Business response:
Rhichard, thanks for being our guest. We are happy overall you had a nice stay, but we are sorry our breakfast offerings were not up to your likings. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Exciting
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,072 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.