This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean, quiet, helpful staff That says it. Staff very helpful, room and site clean, well maintained. I forgot that all hotels don't have business centers (this one doesn't). Got a great sleep at a quiet site, in a comfortable bed. Good, individual heat/cool controls. Kitchen dishes/utensils in this extended stay hotel were delivered clean and wrapped. Convenient kitchen w/full sized 'frig.
Business response:
Gracie, thank you for selecting Extended Stay America - Detroit - Madison Heights for your visit and for sharing your comments. We are happy that you liked our courteous associates, convenient location and the fully equipped kitchen in your room. Thanks once more for being our guest, and we look forward to seeing you again in the future. Sincerely, General Manager
Business response:
Luciano, it was a pleasure having you as our guest at Extended Stay America - Detroit - Madison Heights. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Clean, affordable, all around a great stay! The hotel was great! Affordable, clean, quiet and all of the employees were very personable as if you knew them. They were polite and very helpful. Hotel was quiet even though they were booked solid both nights. Kathy at the front desk was amazing and super nice! Enjoyed conversing with her! Definitely will be back for another stay!
Nice employees Was able to get a very good rate compared to other properties in the area.
Business response:
We appreciate you sharing your experience. I am glad to see you enjoyed the affordable rate you received for accommodations at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Only worth it if you get the discount The price was good, the convenience was good. But the app said "Free Continental Breakfast", coffee and muffins on a table in the little lobby is not what I had in mind. I was travelling with a hypoglycemic person. They need protein. We checked in at 9:45 p.m., and the girl at the desk seemed frazzled and behind. The room was fine, but the kitchenette didn't have dishes and such. You can order them to be delivered to your room. I knew that poor girl was working by herself so I went to th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the situations that you described. To ensure that a situation like yours doesn't happen again, I have taken the time to explain to my staff that while following SOP(standard operating procedure) is necessary, they do have complete autonomy to provide the service necessary to satisfy our guests requirements. While there is nothing we can do about the deluxe coffee bar issue, we could have provided better... read more
Very close to customer and access to down town It was nice place to approach down town and efficiency for DTW.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you valued our convenient location to downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Between Jobs No Shampoo, Manager enters my room at 930 am to see if the room is vacant. All other hotels I stay in have a checkout list. And staff checks that list before entering.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we fell short of expectations. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Awful I stay here a lot, however this time I stayed with a friend and the evening/night staff was extremely rude and nasty! Got snobbed mulitple times! There was also two ladies each night we were there sitting in the lobby, basically harassing us as we'd come and go! I highly doubt we stay here again!
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you felt our staff was rude. Our staff usually receives 'high' marks from our guests, so this statement surprises me. The proper customer service will be addressed/ Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.