This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wayyyyyyyyyyy better than the Econolodge across the street.
Business response:
Thank you for being our guest at Extended Stay America - Detroit - Madison Heights. It is nice to know you thoroughly enjoyed your time here and were impressed with all the aspects of our hotel. We hope you will choose our hotel every time you are in the area. Sincerely, General Manager
I was somewhat surprised when I saw the rooms. I travel a lot for business and I like the space in the room and the closet. But, rooms need to include lamp on the beside table to include plug for phone plugs. Cabinets, stove and micowave were old and out dated. You should include a couple of plastic cups for client start so they can at least have a cup of water before they can get to a store if they are staying longer (some clients will only be there for a couple of days). Also there was a more above stove telling me to open... read more
Business response:
Glenice, thanks for evaluating you stay. We are glad to read you had an overall pleasant visit and liked our room with the kitchenette. We value your feedback as it will help us to improve our service and facilities. We hope you will return so we can make it up to you. Sincerely, General Manager
excellent!
Business response:
Sherry, it was a pleasure having you as our guest at Extended Stay America - Detroit - Madison Heights. We work hard to make sure our guests enjoy every aspect of their visit, so feedback such as yours tell us that we are succeeding. We hope you are already planning another trip our way. Sincerely, General Manager
中身は値段なりといったところでしょうか 値段なりといったところでしょうか。 横浜桜本町近辺の安ビジネスホテルと雰囲気は似ています。 さすがにアメリカだけに部屋は広いのですが、壁が薄っぺらく隣部屋の家族連れの声が漏れてきたり、フリーウェイや大通りに近いこともあり夜中でも車の音が時々聞こえます。 朝食はロビーにマフィンとコーヒーが置いてあるのみで、コンフォートホテルやホリデーインのようなヨールグトや焼きたてワッフルとかはありません。 またチェックインの際に不手際が一点。フロントで渡されたカードキーの部屋番号が間違ってて、ドアが開かずにノブをガチャガチャしてたら、中から知らないお兄さんが出てきてビックリ。 一人旅で旅費を抑えたい人向けにはありかもしれませんが、ビジネスで出張費に余裕のあるの場合は周囲のホテルも検討してみた方が良いかもしれません。
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for not living up to your expectations and regret the inconvenience it caused. Your feedback will be used to improve our service and facilities. We hope you will return so we can make it up to you. Sincerely, General Manager
Hotel was close to my job Jacqui was real nice but I didn't like my room. My neighbors was to noisy. But Jacqui had accommodate me to another room where it was quiet. I wouldn't recommend this hotel to anyone because of the thin walls. I like the Marroit in Livonia better. They have better rooms and it's quiet.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked the service provided by Jacqui, but I am sorry for the noise issue you encountered in your room which resulted in a disappointing visit. Your feedback is valuable to us, and we hope you will consider giving us another chance to serve you again in the future. Sincerely, General Manager
Madison Heights Michigan This Hotel I've been there before I love the setup rooms pretty clean matters little rough to sleep on this time I stay the night the tub had Samson hair in it and dirt stains if you can get past that the room was okay
Business response:
Thank you for returning to our hotel. We are happy to know you liked our hotel, but I am sorry for the cleanliness issue you experienced in your room. I have shared your concerns with my housekeeping team to ensure this does not happen again. We hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Nice place to stay Attending a concert in Royal Oak and the hotel was only a few km. from the event site. Check-in was easy and the desk clerk was very pleasant and accommodating. Will be back.
Business response:
Carol, it was a pleasure having you as our guest at Extended Stay America - Detroit - Madison Heights. We are delighted to read you liked the outstanding service provided by Front Desk staff and that our location was perfect for your needs. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, General Manager
Giving Extended Stay another chance My plans were to stay at the Extended Stay in Farmington Hills, and once again the online reservation places me at another hotel, this time at the Madison Heights location. But unlike before, I stayed at the location giving to me. The hotel overall was clean and majority of the time quiet. On the second night of my stay, I did inform the hotel clerk that I believe my bed had bed bugs and he politely told me "no way, we changed the sheets" so I said well why are there little black dots on m... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Donissa, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Detroit - Madison Heights. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.