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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - Joshua, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Amazing for the money I was pleasantly surprised on how clean and nice the room was for the low price. The heater/ac looked new too. The only thing that bothered me was the limited TV channels. I was also near the elevator which pings every time it opened and I could hear it. I was still overall pleased.
Business response:
Lineh, thank you for being our guest at Extended Stay America. We are pleased you had an overall nice stay and loved the cleanliness of your room. However, we are sorry for the inconvenience caused. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Business response:
Mohammed, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
awesome location! the stay was great. the room was clean, the bathroom was spotless and updated, and the bed was very comfortable. everyone working at the hotel was courteous and prompt. it was very close to where we were going and had cheap uber rides. I would return again!
Business response:
Bethany, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks again for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management
Business response:
Thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Mike C Heard every noise from adjoining rooms
Business response:
Michael, thank you for evaluating your stay with us. We are happy to read that you had an overall pleasant visit. However, we are sorry you were inconvenienced by the noise from the guests next door. Should this happen again in your future travels, please don't hesitate to contact the front desk to ask for assistance. Thanks again for taking time to tell us about your stay. We hope to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Madison Hts weekend This motel is very clean and comfortable located in a nice area, there is a mall and restraurantsnear near by.the rooms have a full size refrigerator, microwave, sink, and stove top in them so if staying a few days in the area you can save money by fixing your own food. You won't be disappointed if you stay here, very affordable
Business response:
Roger, thanks for the awesome feedback. We are thrilled to know our location was ideal for your trip and that you were satisfied with your well-equipped room. It was a pleasure serving you at Extended Stay America - Detroit - Madison Heights, and we look forward to welcoming you back soon. Sincerely, General Manager
Overall room was clean...Bottom of bed (sham) was not put on properly...Where it was laying on the floor on one side... Also bathroom had a couple string's of hair in sink. Lastly, I was near a room where a dog was kept. Dog was barking for awhile off and on... Not good if someone is trying to get some rest.
Business response:
Michelle, thanks for being our guest and sharing your feedback. Comments such as yours let us know the areas where we need to work and I have discussed them with the respective team. We are sorry about the dog barking and the disturbance this caused. If known, our front desk team could have a conversation with the pet owner to reiterate our pet policy.Our goal is to provide a relaxing and comfortable experience for every guest, and I hope you will give us a chance to impress you on a future visit. Thanks again for your feedb... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.