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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carrie, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Good value, good location, helpful staff
Business response:
Thomas, thank you for your delightful review of our hotel. Your positive comments about our affordable rates and convenient location are greatly appreciated. Thanks for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Nice affordable hotel The check in lady, Jackie (I don’t know if I spelled her name right) was so pleasant. The room was great, but the counter top was starting to peel in some areas and the heater was really loud. Other than that, I wouldn’t mind staying here again! The price is great and the fact I got a good deal on a last second reservation was awesome.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you were comfortable here and were impressed with the service provided by Jackie. However, we are sorry for the issues you had in your room. We have shared your concern with our Maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Cold The heat did not work in the room so they gave us another room. But the second room was much smaller and the bed was smaller as well. I paid for a queen sized bed and was switched to a room with a full sized bed. Was not offered the difference in pay for their mess up.
Business response:
Thanks for sharing your feedback online. Although you liked certain aspects of your stay with us, we sincerely apologize for the issue you had with the HVAC unit of your first room and are sorry the second room provided wasn't to your expectations. Your feedback is shared with the concerned teams to step up their game and deliver better service going ahead. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
It is what it is. A basic hotel that borderlines a motel.
Business response:
We appreciate you choosing our hotel and for providing your review. It was good reading you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. We hope you'll give us a chance to host you again in the near future. Sincerely, Hotel Management
A very good experience!
Business response:
Michele, thank you for staying at Extended Stay America. We are glad to read you had an enjoyable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great hotel I have truly enjoyed the conveniences of being able to live as if l am in my home!
Business response:
Michelle, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.