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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Giving Extended Stay another chance My plans were to stay at the Extended Stay in Farmington Hills, and once again the online reservation places me at another hotel, this time at the Madison Heights location. But unlike before, I stayed at the location giving to me. The hotel overall was clean and majority of the time quiet. On the second night of my stay, I did inform the hotel clerk that I believe my bed had bed bugs and he politely told me "no way, we changed the sheets" so I said well why are there little black dots on m... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Donissa, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Detroit - Madison Heights. Sincerely, General Manager
clean, quiet, helpful staff That says it. Staff very helpful, room and site clean, well maintained. I forgot that all hotels don't have business centers (this one doesn't). Got a great sleep at a quiet site, in a comfortable bed. Good, individual heat/cool controls. Kitchen dishes/utensils in this extended stay hotel were delivered clean and wrapped. Convenient kitchen w/full sized 'frig.
Business response:
Gracie, thank you for selecting Extended Stay America - Detroit - Madison Heights for your visit and for sharing your comments. We are happy that you liked our courteous associates, convenient location and the fully equipped kitchen in your room. Thanks once more for being our guest, and we look forward to seeing you again in the future. Sincerely, General Manager
Business response:
Luciano, it was a pleasure having you as our guest at Extended Stay America - Detroit - Madison Heights. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Clean, affordable, all around a great stay! The hotel was great! Affordable, clean, quiet and all of the employees were very personable as if you knew them. They were polite and very helpful. Hotel was quiet even though they were booked solid both nights. Kathy at the front desk was amazing and super nice! Enjoyed conversing with her! Definitely will be back for another stay!
Nice employees Was able to get a very good rate compared to other properties in the area.
Business response:
We appreciate you sharing your experience. I am glad to see you enjoyed the affordable rate you received for accommodations at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Only worth it if you get the discount The price was good, the convenience was good. But the app said "Free Continental Breakfast", coffee and muffins on a table in the little lobby is not what I had in mind. I was travelling with a hypoglycemic person. They need protein. We checked in at 9:45 p.m., and the girl at the desk seemed frazzled and behind. The room was fine, but the kitchenette didn't have dishes and such. You can order them to be delivered to your room. I knew that poor girl was working by herself so I went to th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the situations that you described. To ensure that a situation like yours doesn't happen again, I have taken the time to explain to my staff that while following SOP(standard operating procedure) is necessary, they do have complete autonomy to provide the service necessary to satisfy our guests requirements. While there is nothing we can do about the deluxe coffee bar issue, we could have provided better... read more
Very close to customer and access to down town It was nice place to approach down town and efficiency for DTW.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you valued our convenient location to downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,072 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.