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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay for an extended stay We were a bit disappointed that our room was never made up for us during our 3 night stay. Also disappointed in the "Grab and Go" breakfast bar.........not much there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will work to ensure that we are clearly communicating our amenities during guest arrivals. Thank you for sharing your experience with us. We do hope you will choose to stay with us... read more
Not too bad The staff was very friendly. The lobby looked nice. The furniture in the room was a little worn. One of the dresser drawers was broken. Otherwise, it was a fine stay.
Business response:
Your review for our hotel was recently brought to my attention. I appreciate your kind comments about our staff; however, I apologize that our hotel’s appearance was not to your expectations. In response to your feedback, I am pleased to let you know that we will be receiving a renovation next year. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
great stay nice rooms and staff very comfortable
The bath tubs could use a facelift, as well as the top range and refrigerator. It was moldy. My highest allergy is dust and mold. Other than that, I don't have any other complaints.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, we are reviewing our room inspection procedures. Still, I am glad to read that you had a positive stay overall. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Would not recommend I had to wait for a long period of time to check in and out because no one was at the desk either time. The room looked like it was barley cleaned and smelled horrible. I would say the only plus was the bed was comfortable.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.