This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is cost effective, in a nice area and the staff overall is helpful. My biggest problem with this hotel is the cleanliness. The carpets were stained throughout and I didn't feel comfortable even using the restroom.
Business response:
Dear Damon, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our location and staff service, and we certainly appreciate your kind comments about our cost-effectiveness. However, we hope you will accept our apologies regarding cleanliness. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel ... read more
Room is very spacious with a full kitchen, wifi speed pretty good too. It’s a good place for the price.
Good Will be back
Business response:
Dear Travis, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management
Clean and friendly staff
I’ve stayed here for about 10 months back to back and some rooms are much cleaner than others. Beyond filthy in some rooms. I starting bring my own multi purpose cleaner to spot clean. This place has a full kitchen feature in all units so its also a place where the LOW INCOME come to stay when they are inbetween housing. I’ve seen the same dirty butt people here for months on in leaving there doors open letting their filthy room smells permeate the hallways. A month ago there was a huge ghetto fight between 15-20 people at 7... read more
Business response:
Dear Guest, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank y... read more
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 993 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.