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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Tomarra, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
It was okay I didn’t like that the front desk was a bit rude
Business response:
Thank you for your review. While we are glad your overall stay was satisfactory, we are sorry you did not experience our staff at their best. We have followed up with our front desk team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Business response:
Freddie, thank you for being our guest and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your rating. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Our stay Our stay was excellent, can’t wait to go back
Business response:
Freddie, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I paid for a king suit , but they over booked and I ended upo getting a queen suit ! With no refunds for the difference ! Tv in my room .. the connection was bad .. couldn’t see soon Chanel’s
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered and regret the poor television connection in your room. Your comments will be shared with the appropriate teams so that we can improve our service and facilities going forward. Thank you for the nice rating. We hope you will visit us again in the future so that we can provide you a room that best meets your needs. Sincerely, Hotel Management
One night stay. Bed comfortable. Room clean. Quite rooms.
Business response:
Ann, thank you for choosing Extended Stay America for your overnight stay. We are glad to know you had a pleasant stay with us and loved our clean and comfortable accommodations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Not as clean as I the past, hot water pot used for coffee so water taste same, no fruit as in past, rooms reall not as clean as I would expect. probably will not use this facility again
Business response:
Robert, thank you for returning to our hotel. We are sorry for the cleanliness issue you encountered this time and regret the inconvenience caused. We have shared your comments with the housekeeping team to be more diligent in their efforts going forward. We appreciate your feedback regarding the coffee and have taken note of it. We hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.